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Graphics Restart


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I am having an issue with CALYPSO 6.8 (2019) starting up slowly and getting stuck saying "Please wait. Graphics Restart" whenever I try to load a program. It is exactly the situation as described in this topic on the portal:

https://portal.zeiss.com/knowledge-base ... &id=395504

I've tried the solution in that article to no avail. Has anyone else had this problem and been able to fix it?
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https://qualityforum.zeiss.com/topic/11822-graphics-restart/
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