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Controller Jogbox flashing won't settle down upon startup


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HELP.... does anyone have experience or knowledge to help us?
we ordered a new controller/jog box cable to replace the old frayed one and installed this week.
old one was not strain relieved properly with wires under clamp, ground sheath frayed and not connected.. but it worked...
simple, right? installed new controller cable from jog box to controller base unit and turned unit on... when turning to run, usual startup has "Christmas Tree" effect on jog box, which usually stops after a minute at the most. this time... all the leds are flashing except for the center bottom/ tip/surface one. cannot use jog box.

replaced new cable with old one, checked pins... no issues, now the new cable it still does same thing.
tech support had us hook up a monitor and keyboard to the controller and check that part... said its working, must be the jogbox...
ordered new jog box, waiting for its arrival..
I FAIL TO SEE WHY A NEW CABLE WOULD CAUSE THE JOGBOX TO FAIL.

tech had us power down, open the jog box and check the chip... we loosened and reinstalled... same issues.

Im hoping the new jog box (MODEL bp-26 antique...)

20210826_091728.jpg

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