[Ji...] Posted July 23, 2021 Share Posted July 23, 2021 One of our operators came to me saying he could not get the Duramax to run. The issue was he could not sign in. I went to Master and signed in and changed his password. We still could not sign in. I shut the computer down and when I attempted to sign into Master it said Invalid Password. Tried the operators sign in and now he can sign in but the Master can not. I tried a different keyboard to make sure the keys were not sticking. Has anyone else had this happen? How can I get the Master sign in back? Link to comment Share on other sites More sharing options...
[Mi...] Posted July 23, 2021 Share Posted July 23, 2021 Here's my idea for you, manually wipe the master password, not my work, this was given to me when I needed to do it. Do it carefully and at your own risk, I'm sure many bad things will happen if you delete the wrong things in that file. Be extra safe and duplicate the file before you open and edit it.How do I Reset my Master Password.pdf Link to comment Share on other sites More sharing options...
[Mi...] Posted July 23, 2021 Share Posted July 23, 2021 Also, when you're at the User screen make sure "System login (LDAP)" Is not checked if you aren't using that feature. Link to comment Share on other sites More sharing options...
[Ji...] Posted July 23, 2021 Author Share Posted July 23, 2021 Did not work. Thanks for the response, it was worth a try. Link to comment Share on other sites More sharing options...
[Ji...] Posted July 23, 2021 Author Share Posted July 23, 2021 Here is where I tried it.SHPM_Copier21072311530.pdf Link to comment Share on other sites More sharing options...
[Br...] Posted July 26, 2021 Share Posted July 26, 2021 If there are more than one version of Calypso on that PC, make sure you are editing the correct version. Link to comment Share on other sites More sharing options...
[Br...] Posted July 26, 2021 Share Posted July 26, 2021 There is a link to this in our knowledge base, check it out! https://portal.zeiss.com/knowledge-base Link to comment Share on other sites More sharing options...
[Ji...] Posted July 27, 2021 Author Share Posted July 27, 2021 Yes it was because there was more than one version. Thanks for the help. Link to comment Share on other sites More sharing options...
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