[Ow...] Posted June 4, 2020 Share Posted June 4, 2020 Anybody having problems getting things resolved through Zeiss? I transferred to a new “Zeiss supplied” Z4 HP computer last week (5/26/2020) and everything went smoothly except somebody got their wires crossed and did not install Gear-Pro on it. I downloaded the latest version of gear-pro (6.2) and cannot get it to work because of licensing issues. Somehow our entitlement number got mixed up in the licensing when we purchased the upgrade to gear-pro and they’re waiting on Germany customer care to fix it. Support-line isn’t even answering their phones, just asks to leave a message. I’m fully sympathetic of the trouble’s companies are having during these difficult COVID times but, 9-days later, still no gear-pro and I’ve got a lead engineer from one of the largest automobile manufacturers in the world getting very impatient. 😐 Anybody got any ideas? Link to comment Share on other sites More sharing options...
[Ch...] Posted June 4, 2020 Share Posted June 4, 2020 You're not gonna like me. I just got two non-Zeiss supplied Z4 computers last week. I needed some updated license keys for my new computers, with GearPro. Zeiss has literally has supplied me with new license keys for Calypso that included GearPro within the last nine days. I'd keep calling. The squeaky wheel gets the grease Owen. Link to comment Share on other sites More sharing options...
[Ow...] Posted June 4, 2020 Author Share Posted June 4, 2020 Appreciate the reply Chad. I'm hoping this squeaky wheel doesn't catch on FIRE! Link to comment Share on other sites More sharing options...
[Is...] Posted June 5, 2020 Share Posted June 5, 2020 ... Link to comment Share on other sites More sharing options...
[Ri...] Posted June 5, 2020 Share Posted June 5, 2020 Please sign in to view this quote. Hi Owen, We at Crescent Gage would love to help you with this situation. Please reach out to us directly at either 972-475-4265 or 1-800-475-4333. Ask to speak to me. If you can, can you supply me with the tracking ID that you were given from Zeiss, as well as the Serial # of the machine that this is attached to? We will help to get this escalated, and resolved. Thank you. Link to comment Share on other sites More sharing options...
[Ow...] Posted June 5, 2020 Author Share Posted June 5, 2020 Much appreciated Richard! I put a call into our local sales rep this morning and to see what he could do but, I'll give you a call this afternoon - after the lunch hour. Maruka out of KC used to be our go-to but, I don't think Zeiss uses them anymore Link to comment Share on other sites More sharing options...
[Se...] Posted June 9, 2020 Share Posted June 9, 2020 Support is pretty awesome. Link to comment Share on other sites More sharing options...
[Ow...] Posted June 17, 2020 Author Share Posted June 17, 2020 Long delayed response (busier than hell lately) but, I wanted to give a BIG THANK YOU to the fine gentlemen @ Crescent Gage & Tool for helping get this issue resolved. Link to comment Share on other sites More sharing options...
[Ri...] Posted June 17, 2020 Share Posted June 17, 2020 Thank you, Owen. I'm glad that we were able to help resolve your issue. Link to comment Share on other sites More sharing options...
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