Multiple errors, cannot get calypso to start.

[[Gr...]]

We upgraded to 6.8 several months ago.

About 2-3 times a week Calypso will stop responding after measuring a part, while trying to create a pdf report. Usually, we just reboot and continue on.

However yesterday, it has stopped us completely. We now get the two error messages (attached.)

We called the help desk yesterday and were given a ticket number, but have not received any response since then. I've called the help desk this morning, but it goes to voice mail.

Does anyone have any troubleshooting steps to resolve this? We cannot use our CMM for anything at this point.

[[Gr...]]

additional info from the 'view problem details' dropdown, hopefully this helps someone identify the issue?:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: CALYPSOMonitor.exe
Problem Signature 02: 1.1.4.0
Problem Signature 03: 5c417e6f
Problem Signature 04: System.Xml
Problem Signature 05: 4.8.3761.0
Problem Signature 06: 5c9c701a
Problem Signature 07: b85
Problem Signature 08: 27
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt