Licenses suddenly lost in 2025

[[Lu...]]

Hello, currently i am very happy with using Zeiss inspect 2025 free version. As of today however it seems all my installations have a license issue, it seems to state that there is no license.  Also after activating a different installation and trying to reinstall 2025, there is somehting going on with licensing in the backend. 

 

Perhaps there is a reason why, but currently i do not know. So i am back to using Cyclone 3DR for inspections, which is, in some cases, not working ok.

Does anybody know what licensing rules are? Or what is going on? I contacted support today, i havent received an email yet.

 

thanks.

[[Lu...]]

 

I guess i need to 'Reset' my licenses but i do know where: 

When i apply again for the free license it states: "Sorry but two licenses have already been used with your Zeiss ID"

I have had no other installation 'on' the whole time, Yesterday i was working with Zeiss Inspect the whole day on one Computer, and it was on until today but today my license is revoked/Lost or something. 

So if anyone can help here it would be appreciated. thanks.

Edited February 12

[[Lu...]]

Does anybody perhaps know why '2 Licenses' are being withheld when i am not using any license?

Is this due too policy or error?

Support or comments from GOM/Zeiss personel?

Can I activate or deactivate licenses myself?

Hope to hear what the issue could be.

Regards,

Lucas

[[Da...]]

Could it be related to the fact, that you are using two Zeiss-ID identities? At least in this thread you are. That would be my best guess.

[[DW...]]

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I had this happen recently, put a ticket in with Zeiss and they never returned the call or did any sort of followup. So I went investigating myself. What is happening is a Windows process related to malware  (recent upgrade to Windows 11) is shutting down CodeMeter Runtime, which constantly checks if your license is a valid license over the internet.

From GPT -

To ensure that a service, such as the CodeMeter Runtime, refires immediately after it is canceled (stopped) in Windows Services (services.msc), you can configure the recovery options for the service. Here's how to do it:

Open Services Management Console:

Press Win + R to open the Run dialog.

Type services.msc and press Enter.

Locate the CodeMeter Runtime Service:

In the Services window, scroll down to find the "CodeMeter Runtime" service or whatever it's named in your installation.

Open Service Properties:

Right-click on the CodeMeter Runtime service and select Properties.

Configure Recovery Options:

Go to the Recovery tab.

You will see options for First failure, Second failure, and Subsequent failures.

For each of these options, you can select Restart the Service from the dropdown menu.

You can also specify a time delay in the Reset fail count after and Restart service after fields (for example, set these to 1 minute).

Apply Changes:

Click OK to save your changes.

 

I set mine to 1 sec or immediately, so when Windows 11 randomly decides CodeMeter Runtime is malicious, it refires immediately, never dropping the license.