[Cl...] Posted Monday at 03:57 PM Share Posted Monday at 03:57 PM I just downloaded Calypso 2024 for my planner. How/where do I get the Entitlement ID? Link to comment Share on other sites More sharing options...
[Ab...] Posted Monday at 04:28 PM Share Posted Monday at 04:28 PM (edited) Hello We have a knowledge base article with step by step instructions https://portal.zeiss.com/knowledge-base?id=2660772 Edited Monday at 04:29 PM Link to comment Share on other sites More sharing options...
[Ma...] Posted Monday at 04:28 PM Share Posted Monday at 04:28 PM You should be able to update license in Portal - if you have SMA go to Portal -> License Manager -> License Update - there you should see machines. I am awaiting new pc, so i'll be doing same update - i was told to download 2025 (8.0) and activate it - then you can use 2024 (7.8) Link to comment Share on other sites More sharing options...
[Cl...] Posted Monday at 05:28 PM Author Share Posted Monday at 05:28 PM The portal shows four of my licenses as expired. My manager just told me that they were all renewed last December. Link to comment Share on other sites More sharing options...
[Ab...] Posted Monday at 06:47 PM Share Posted Monday at 06:47 PM Hello You might be seeing older contract, to add yourself to to new contract you can fill out the information online on portal and you should be able to see the licenses. here are instructions https://portal.zeiss.com/knowledge-base?id=2835435 Link to comment Share on other sites More sharing options...
[Ab...] Posted Monday at 06:48 PM Share Posted Monday at 06:48 PM (edited) You can also ask your Manager if he is contract owner or Contract owner of your SMA to add you to new contract. here are instructions for that https://portal.zeiss.com/knowledge-base?id=2647026 Edited Monday at 06:49 PM Link to comment Share on other sites More sharing options...
[Cl...] Posted Monday at 07:45 PM Author Share Posted Monday at 07:45 PM So do you mean that the "contract owner" has do activate the license? Link to comment Share on other sites More sharing options...
[Ab...] Posted Monday at 07:55 PM Share Posted Monday at 07:55 PM (edited) Hello Contract owner can do the activation, or they can add your email address to new contract and then you should be able to do it also Edited Monday at 07:55 PM Link to comment Share on other sites More sharing options...
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