ZEISS QS Installation Problem

[[ca...]]

Hello everyone,

I am experiencing an issue with installing ZEISS QS. ZEISS INSPECT 2025 installs correctly, but QS cannot be installed. An error occurs when running the MSI package.

Is there a way to perform the license activation outside of the Suite?

• We tried disabling the antivirus, but the issue was not resolved.
• We noticed that the MSI package was not being copied to the package cache. We attempted to extract the MSI and run it via CMD, but we encountered the same error.
• Other MSIs run successfully on our computer, and the user has administrative privileges.
• We tried both ZEISS-Quality-Suite_Installer_7.0.2766.0 & ZEISS-Quality-Suite_Installer_6.3.2518.0 versions.

We have been dealing with this issue for a long time. We would appreciate your support and would like to know what else we can try.

Many Thanks,

Canset

[[Ra...]]

Hello, 

I would recommend having you local IT team look at the information in this link. I hope that helps. 

 

https://carl-zeiss-industrial-metrology-llc.helpjuice.com/zeiss-inspect/ZQS%2FGOM%2F AV white general list for Defender and MacAfee /version/1?kb_language=en_US