wbScanLink-Error

[[Pe...]]

New problem with a contura, wonding if anyone has seen.  Just started happening, only thing new that happened is that IT changed the battery in the UPS.  On startup there is a very generic error message: "wbScanLink-Error!  Maybe its not installed correctly."  After startup and homing, calypso doesnt recognize that there is a probe in the sensor.  When I tell it to pick it up, it asks me to create a new stylus stystem out of a laser scanner.  But, this is a RDS XXT with TL3 sensor, so I dont know why this be happening.

[[Pe...]]

I'll consider this fixed.  We happened to have a zeiss tech here something else whom was able to provide us with a solution.

 

For anyone that might come across the same issue:

The wbScanLink-Error was cause by somehow an additional sensor being checked in the sensor list.  Linescan as well as the Renishaw TPx were checked despite us not having them:

 

The other issue with the laser scanner was that somehow Calypso was connected to one machine, the ConturaG2_RDS, but there was a second machine profile that despite not being connected to, had the OSIS laserscanner set up and somehow it was drawing from that.  We deleted that second machine and it went back to normal.

[[Da...]]

I am SOO glad you posted this!!

About 2 years ago, during calibration the tech broke the lock on our RDS head and told me that because of that, this error would pop up and it was just to flag me to verify that the lights were green on the RDS, and if they were, to go ahead and hit OK. So that is what I did, and there were no issues.

We ended up getting the RDS replaced several months later and I thought the message would go away but it did not. I have since asked a couple of people from Zeiss about it and neither of them couple figure out where the error message was coming from or how to turn it off. 

I tried your solution and I found that I also had linescan selected even though we don't have one. Now the error is gone, and it seems it had absolutely nothing to do with what I was originally told it was for! So thank you!