X-ray Network Adaptors

[[DW...]]

This is kind of a long shot, but here goes -

 

I have a GOM Metrotom 6 Scout (225kv). Currently running Zeiss X-ray Professional 2023 (with license). Everything was going smoothly, until recently. I installed a software to use for an industrial camera inside the machine, and was not successful in getting it operable, so I uninstalled the software. Now, our Gigabit CT adapter (for the GOM) and the Ethernet server adapter I350-T2 show "Unknown network, not connected." I can still turn on the x-ray source with the X-COM utility, but cannot initialize the source from within the X-ray Pro software (Error CT-0007 presumably because the software can't see the network cards). No amount of resetting the network cards from either the "Configure System" after "System Analysis" within the X-ray Pro software or even externally from Windows is yielding any result. I believe something with PVI Manager got messed up, as the X-COM utility did throw an error relating to the PVI software, but still functions. 

Can someone at Zeiss, or elsewhere, explain all of the supporting software for these machines (B&R Automation + licensing, PVI Manager + licensing, etc). 

There just isn't a lot of documentation on how it all works together, which makes troubleshooting this a nightmare. 

Thanks for any help.

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 and

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 for visibility at Zeiss if you can point me in the right direction.
 

Edited 15 hours ago