System Error PiWeb CMM Server Not Started

[[Mi...]]

Hello!

There was an error when launching the report after the measurements. I found a description of the exact same error: https://carl-zeiss-industrial-metrology-llc.helpjuice.com/piweb/piweb:-piweb-cmm-server-not-started , but there is a transition from Calypso 2019 to 2020, and we have a transition from 2020 to 2021. We tried to fix the error using the method described in the link above, but it did not work! Has anyone encountered this error and knows how to solve it?

Help!

[[Mi...]]

PiWeb Reporting Plus 2020 has also stopped launching from the desktop shortcut!

 

[[Sv...]]

I had a similar problem. It was related to the license. In my case, it turned out to be a faulty cable connected to the USB port for the dongle.

[[Mi...]]

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Then why does everything work, Calypso starts up, makes measurements, and only after the measurement is completed, when the report should be generated, an error pops up!?

[[An...]]

Server not started errors can be caused by a few things. First thing I would try to do is make sure you are on the latest service pack of CALYPSO 2021.

Typically causes of that error is usually because some IT protection is impeding CALYPSO/PiWeb executables. Below is a link to the antivirus/firewall whitelist you may need to make sure nothing is being blocked. Things that may have worked in 2020 may still get blocked in 2021 version because they are treated as separate software's and needs to be given proper permissions.

https://portal.zeiss.com/knowledge-base?id=563509

Some users have also had success with uninstalling and reinstalling the software too.

 

[[Mi...]]

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Hi!

I couldn't open your link, but I'll try to download and install the updates! Thanks!

[[Mi...]]

I downloaded the ZEISS CALYPSO 2020 service pack (7.0.20), installed it, as I understood it, he just reinstalled Calypso. Unfortunately, nothing has changed. And what is CALYPSO_Preset_Setup_7.0.0006 for, I also installed it, but everything remains the same?

 

[[Sv...]]

I can't say. Everything worked for me too, except for PiWeb when it was supposed to generate the report. Then I noticed that the LED on the dongle was off. I plugged it in somewhere else and haven't had any problems since. IT then diagnosed the fault.

[[Sv...]]

To access the knowledge base, you need to change your location to the United States in the portal (this is important, not in the forum). Log out and log back in; that should fix it.

[[Mi...]]

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It worked, thanks for the advice! Unfortunately, the article didn't help - we don't have an antivirus on our computer and the firewall is disabled!