[Ja...] Posted yesterday at 11:16 AM Share Posted yesterday at 11:16 AM I had an issue with my Contura freezing up. It started doing it almost every time I turned the computer on. Shortly after everything was on it would freeze. I called our IT support which we no longer have on site. They remoted in and ran some disk clean up and who knows what else. Now I cannot connect to the machine at system start up or by going into Extras, settings, CMM and hitting the connect button. I have restarted the computer with no luck. The drives are on and the joystick box looks fine. The light is on above the M button. Any suggestions would be greatly appreciated. I think I should have called Zeiss support instead of IT. Presentation1.pdf Link to comment Share on other sites More sharing options...
[Ma...] Posted yesterday at 12:20 PM Share Posted yesterday at 12:20 PM I would check LAN cable if connector is ok. I presume it was working for some time - not a fresh new PC Link to comment Share on other sites More sharing options...
[No...] Posted yesterday at 12:29 PM Share Posted yesterday at 12:29 PM (edited) LAN would have also been my first guess. If drives are on and joystick box looks ok (is it the type with a display?) then connection between CMM and controller seems to be ok. So the problem could be the LAN connection between computer and controller. Also check the LAN card(s). Yes, calling Zeiss service is perhaps the better idea if they have admin computer access. 😁 Edited yesterday at 12:29 PM Link to comment Share on other sites More sharing options...
[DW...] Posted yesterday at 01:01 PM Share Posted yesterday at 01:01 PM Please sign in to view this username. The IT cleanup probably disabled or removed some of the CMM startup services. First verify the CMM computer can talk to the CMM. Open Network Connections, then look for the CMM network Ethernet adapter. Make sure its enabled, and has the correct static IP address. Try to ping the static IP address via the command prompt or PowerShell (ping 192.168.X.X) and see if you get a response. If it responds, great. Open Services (type services.msc into the taskbar search area) and look for any Zeiss CMM related services and make sure they are running, and startup type is set to Automatic. If they aren't running, start them manually. Report back your findings and we can go from there. 1 Link to comment Share on other sites More sharing options...
[Ja...] Posted yesterday at 01:06 PM Author Share Posted yesterday at 01:06 PM The LAN connection appears to be ok to me. Link to comment Share on other sites More sharing options...
[DW...] Posted yesterday at 01:11 PM Share Posted yesterday at 01:11 PM Please sign in to view this username. Next step is checking the Services (services.msc). Look for any Zeiss service and make sure it is ENABLED. Link to comment Share on other sites More sharing options...
[Ja...] Posted yesterday at 02:40 PM Author Share Posted yesterday at 02:40 PM Please sign in to view this quote. Sorry for the delay, It looks like the Ethernet is not connected. How do you make sure the static IP address is correct? Link to comment Share on other sites More sharing options...
[Ma...] Posted yesterday at 02:47 PM Share Posted yesterday at 02:47 PM Hi Please sign in to view this username. , the CALYPSO PC needs the IP set to 192.4.1.55, you can change that in the "Properties" Best Regards Marcel 2 Link to comment Share on other sites More sharing options...
[Ja...] Posted yesterday at 03:01 PM Author Share Posted yesterday at 03:01 PM Please sign in to view this quote. I got it. Thank you guys very much. I hope that's the end of my problems. 2 Link to comment Share on other sites More sharing options...
[Za...] Posted 2 hours ago Share Posted 2 hours ago I'm glad your issue seems to be resolved Jason. For anyone coming to this forum in the future, here's a Knowledge Baset Article on the topic - https://portal.zeiss.com/knowledge-base?id=454224 1 Link to comment Share on other sites More sharing options...
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