Error printing report after program run

[[Ro...]]

I am running a program that has been run many times before, but now I am having an error come up and I cannot get the report to open or print, or the results to save to the computer.  I am attaching the error report so you can look at it and hopefully help.  Thanks for anything that you can help with.

Scan_20260513.pdf

[[Ri...]]

Before attempting anything too drastic, have you restarted everything to see if this clears up the issue (computer, and software mainly)?

We can always try a new .dfm file to see if something go corrupted, but I'd start with the basic first. 

[[Ro...]]

Please sign in to view this quote.

We did a complete shut down of the CMM, mains and computer and restarted everything and that did not work.

[[Ri...]]

Oof. That stinks. 

It looks like potentially there is a Profile characteristic that is the culprit. 

You can try having it create a new PiWeb database for that measurement plan and see if that corrects it. 

Open PiWeb Reporting Plus 2025 - Find the Measurement Plan on the left pane - Right click - Show in explorer - move the .dfs file to somewhere safe (this is all of your legacy data). 

Now try to evaluate the data and see if it still fails (note, I've had it not removing the database while PiWeb is running, so it might fail on the first attempt for a different error, just delete the new database it attempted to create and try again). 

[[Ma...]]

Let me know if you resolve this. I have a similar issue.

 

[[Ro...]]

It has been resolved.  It took a call to Zeiss and talking to a tech.  There was the new generation profiles in the program.  It also had the graph turned on for all the profiles.  This is the cause of the issue.  Turn all the graphs off and it printed out fine.  If you are using the old GD&T profiles, you can have the graphs on.