Skipping/Lag during data collection after fresh license install

[[zw...]]

While testing to make sure everything was working the same in 2025 vs 2022 after installing the t-hawk 2 license, the 3D view within the project was skipping all over the place/ lagging while scanning around the part and this "GPU slow" icon popped up. Hardware rendering is enabled as it should be. I created a new measuring device configuration after installing the new t-hawk 2 license, as well as calibrated with the panel/hyperscale. The nvidia drivers are up to date, and windows is set to force the GPU as the rendering device. The only thing i'm noticing that may be an issue (i might be wrong) is that the inspect 2025 is showing both T Scan Hawk and T-Scan Hawk 2 tabs. Is the original t-hawk license somehow interfering with the new scanning? Any help is appreciated. 

Thank you

[[Na...]]

Hi zward,

the GPU could be throttled because of

• overheating (of the PC)
• SW settings: Please check the Nvidia power settings. The profile should be "Dassault Systemes - V5 / 3DExperience" 
• the windows power settings must not be at a energy saving 

If the problem persists, please contact your local support Get in touch with our team | ZEISS Industrial Quality Solutions

Inspect should be on the newest Service Pack, too.

 

Nanno

[[zw...]]

I've checked the following;

• Windows is not set to power saving. 
• I installed the latest service pack last week while troubleshooting our license issue. It is up to date.
• in the program settings of nvidia control panel, i added the ".exe" for Inspect / ZQS and set "OpenGL rendering gpu" to the gpu on the laptop
• Setting the profile to "Dassault Systemes - V5 / 3DExperience" in nvidia causes inspect to crash when opening a project.

[[Na...]]

Hello,

could you try to set the profile globally, not only for Zeiss Inspect and revert the changes regarding the laptop GPU? 

It's in German but this is how it should look like: