Piweb Monitor Connection Failed

[[Ga...]]

Hello

I'm trying to use PiWeb Monitor, but the connection fails.

The strange thing is that it works with one user but not with another, on the same computer, which is the one I need. I also tried it on another computer and the same thing happens: it connects with one user but not with another. I'm using Windows user authentication. The PiWeb server is on the same network segment as the computer I'm trying to connect from.

Does anyone have any idea what this could be?

I'm using Windows Server Standard 2022 and PiWeb Monitor 8.4.42.0.
A screenshot of the error is attached.

 

Thanks!

[[Do...]]

Hello,

Since the issue occurs only for a specific Windows user account and cannot be reproduced with another user on the same machine, additional diagnostics will be required to determine the root cause.

At this point, the information provided in the forum is unfortunately not sufficient for a reliable analysis. We will most likely need to review the PiWeb log files and possibly perform a remote support session to investigate the affected user profile and authentication settings in more detail.

Please contact your local ZEISS support hotline and request a support ticket. Once the ticket has been created, our support team will guide you through the collection of the required diagnostic information and continue the investigation.

Please reference this forum post when creating the ticket.

Best regards,
ZEISS PiWeb Support