Duramax C99L controller will not power on

[[Ni...]]

Good morning,

I arrived at my facility this morning to find that one of our Duramax CMMs (C99L) controller was powered off, and will not power back on. I have verified there is power to the outlets that the machine is plugged in to. I also removed the back controller box cover on this Duramax and another. I see that on the "functioning" CMM there is an illuminated green light labeled "standby." On the CMM that will not power on the same light is NOT illuminated.

Has anyone encountered this before, and have any tips on what to try to do to resolve the issue?

I have opened a ticket with Zeiss, but that could be hours, days, or weeks until I hear back.