Portal : Service Request not working?

[[Si...]]

Hi all, I have used this many times in the past. Now I get this message when I click to create. -"No installations available for you. Please contact your service representative."

I am trying to link my machine to the smart services, but it says I need to contact the so they can link it. I already got approval from Zeiss. Is this Service Request bugged?

[[Ab...]]

Hello Silvio

If you want to get access to smart service, i would recommend filling out the form online and then you will get access to smart services.

 

https://www.zeiss.com/metrology/us/services/monitor-analysis/smart-services.html  

Here is link to form, form is all the way in the bottom of page, in type of request select access to existing connection if you have smart service already installed, or select new CMM connection if you need to install smart service also

[[Si...]]

I have access, I already got the approval for SS but no machines show up. 

[[No...]]

There's something wrong with Smart Services for me too (free version). At the beginning (2-3 years ago) our two Conturas showed up in the dashboard without issues, but for some time now the data only updates very sporadically or not at all. As of now, the last entries of one machine are from August, for the other one it's October. I already sent a service request months ago, but no one seems to care at all. I don't bother much since it's free and we don't really need it, but it doesn't come across as a very reliable service, so right now I wouldn't even consider paying for it. 

Edited 35 minutes ago