T-scan hawk 2 , sensor error

[[NA...]]

I have an issue with T-scan hawk 2 - while connecting to my system it shows an error,

And it cannot retrieve back to connecting. 

1st while scanning it disconnected automatically 

2nd after reconnect it shows usb connection error.

We don't understand it is an hardware or a software issue.

[[Je...]]

Hello Navin,

please contact hardware support for deeper analysis. Maybe there is an issue with the cable, but its difficult to investigate via forum.

Best regards,

Jens Braun