[St...] Posted September 3, 2021 Share Posted September 3, 2021 Hello, I have a problem i can not connect Atos Compact scan 2M to Atos Pro V7.5 SR2, system windows 10. I have 2 image error attach. Link to comment Share on other sites More sharing options...
[EN...] Posted September 11, 2021 Share Posted September 11, 2021 Hello there, I'm having the same problem. Did you find the solution? Can't find 2 of the 3 cameras.urgent Link to comment Share on other sites More sharing options...
[ri...] Posted February 12, 2025 Share Posted February 12, 2025 i am having the same problem changed my ethernet card which seemed to fix it but but having the same problems again anyone any ideas ? Link to comment Share on other sites More sharing options...
[ri...] Posted February 12, 2025 Share Posted February 12, 2025 do zeiss look at these forums ? Link to comment Share on other sites More sharing options...
[Na...] Posted February 12, 2025 Share Posted February 12, 2025 Hi, with these kind of problems please reach out to your local support, ideally with a gomsic (Help -> system analysis -> Support data). Nanno Link to comment Share on other sites More sharing options...
[Ja...] Posted February 13, 2025 Share Posted February 13, 2025 (edited) From experience... 1. There type of hardware issues maybe similiar but they cannot for sure be known as 'the same' 2. Fundamentally Nanno is right that hardware issues like this really need diagnosis...however if everyone was honest the GOMSic in these cicumstances can not really say a whole lot with certainty. 3. These all are most like (90 percent plus) connection issues . Your connection path is: PC - network card - sensor cable - internal sensor ethernet switch - internal cables - cameras. If any one of this chain is disrupted then a similar error can occur...yes the GOMsic may help your support team to narrow it down a little , but 99 times out of 100 thr path to resolution is by completing hardware swap out tests to determine the break in the chain. I Also in terms of likelyhood , the external cable link between pc and sensor is most vulnerable and indeed the easiest to test . Get yourself a standard cat5 ethernet cable , try this out. If it works then you have identified the culprit and maybe get a situation where you can work again. I hope this helps in some way Please sign in to view this username. its been a while and hope you are doing well! As you know im no longer at gom/zeiss but i do interact on the forum like this. It is a shame that you feel it is easier to reach out here now rather than pick up the phone to the local team.. Edited February 13, 2025 Link to comment Share on other sites More sharing options...
[ri...] Posted February 13, 2025 Share Posted February 13, 2025 James yes it is a shame nice to hear from you hope your doing well Link to comment Share on other sites More sharing options...
[ri...] Posted March 12, 2025 Share Posted March 12, 2025 hello my latest problem is the system cannot see the scanning head i have tried a new card new cables and even a new PC but nothing works reached out to Zeiss but as usual cant get to talk to anyone the problem has been happening for months now anyone any ideas how to fix this ? Link to comment Share on other sites More sharing options...
[Na...] Posted March 12, 2025 Share Posted March 12, 2025 Hello Rick, could you contact us at support.optical.metrology@zeiss.com with reference to this thread? Nanno Link to comment Share on other sites More sharing options...
[Ja...] Posted March 14, 2025 Share Posted March 14, 2025 For me if youve tried new external ethernet cables , new pc network card /pc ( and assume that the network settings were correct in this test) , then as per my connection path explanation next guess would be internal camera network switch. Hopefully nanno can help get some local traction for you as this switch is not something you can exchange yourself. Link to comment Share on other sites More sharing options...
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