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Measurement Error Problem


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Hello,

I am using the GomScan1 200 lens device. When I scan, I get the error you see on the screen. What is the reason? What is the solution for this problem?

 

image.thumb.png.7a5ab2855553fc258eee48ecb3c88023.png

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No. I use store curtains in my office. But I don't work as a single person in the office. Does movement affect ?

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I guess those let light through? The message says that the lighting conditions change during the measurement. Movement is not an issue here. Can you test it in a dark room to check if the light that goes through causes this issue?

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Hey. try to change your Kamera setttings.

Kamera > Qualität > Userdefined   . Set a spot and press the button.

You can set the Focus ,so the software optimizes the light for the spot you set.

Maybe someone changed /played with the settings of the Kamera.

kamera.JPG

kamera2.png

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Hi,

from my point of view these kind of questions couldn't be solved properly via the Forum. I would strongly recommend that you contact your local ZEISS partner for a direct support!

Regards

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  • 2 weeks later...

Hi

 

I´m having the same problem, I will tried to fix it with the sensor calibration and if this solve, I will let you know

 

Regards

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