O inspect lost 0.5 camera qualification

[[De...]]

We have an o inspect, and the 0.5 camera qualification is no longer valid. I can't run the program glass template program because the optic is not qualified. When I run the camera qualification from the probing system qualifications menu it appears to go through, as in a message displays that the camera is qualified, but the status is still unqualified. If I rerun the qualification manually it tells me it is already qualified and asks if I want to overwrite. And the cycle continues. Has anyone run into this, and what was done to correct it?