[Th...] Posted January 24 Share Posted January 24 Just had a new Vast-XT gold head replaced from an older Vast-XT gold that was going bad. Now Calpyso software won't let me do scanning and inside the CMM setting it's default to Vast-DT and wont let me change to the Vast-XT gold and save changes. Edit: Zeiss was able to control the pc remotely and did some behind the scenes update and it's working now.123.png1234.png Link to comment Share on other sites More sharing options...
[Da...] Posted January 24 Share Posted January 24 Are you logged in as MASTER? Link to comment Share on other sites More sharing options...
[DW...] Posted January 24 Share Posted January 24 Did the Zeiss technician who did the replacement not verify operation before packing up and leaving? Link to comment Share on other sites More sharing options...
[Da...] Posted January 24 Share Posted January 24 We purchased a used head from a company that was going out of business about a year ago, and Zeiss service said it had to be "tuned " before it would work. It's not a simple swap out. Link to comment Share on other sites More sharing options...
[Th...] Posted January 24 Author Share Posted January 24 Yes, I have tried applying the setting with the Master account. I have put in a ticket with Zeiss. Thanks. Link to comment Share on other sites More sharing options...
[No...] Posted January 25 Share Posted January 25 Try running the most current version of Device Activator (available from download portal). That won't spare you the necessary "tuning" of the new head by Zeiss, but it might make it work technically. Link to comment Share on other sites More sharing options...
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