[Ro...] Posted August 31, 2023 Share Posted August 31, 2023 IT is in the process on downloading the newest version of Calypso for me but is having trouble obtaining the license for it. Has anybody upgraded recently if so how did you get a license number. When you go the page for license manager its blank. Thanks in advance Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/ Share on other sites More sharing options...
[Ke...] Posted August 31, 2023 Share Posted August 31, 2023 I would recommend reaching out to your regional Help Desk, there are multiple reasons this may be the case. Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/#findComment-30806 Share on other sites More sharing options...
[Mi...] Posted August 31, 2023 Share Posted August 31, 2023 Without knowing anything about your current setup. Make sure you are using the new Zeiss License Management Tool ( Download from the website), the old one no longer works. Otherwise yes you'll likely need to contact support. Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/#findComment-30808 Share on other sites More sharing options...
[Je...] Posted August 31, 2023 Share Posted August 31, 2023 https://portal.zeiss.com/knowledge-base?id=1105913 https://portal.zeiss.com/software-license/activation Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/#findComment-30810 Share on other sites More sharing options...
[Ro...] Posted August 31, 2023 Author Share Posted August 31, 2023 OK, thanks have call into support. Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/#findComment-30812 Share on other sites More sharing options...
[Jo...] Posted September 1, 2023 Share Posted September 1, 2023 Please sign in to view this quote. We had no license updates showing up at all. I had to call the hotline, and they were available on the Zeiss portal within a couple of hours and all my installs went fine. Provided your SMAs are up to date, there shouldn't be any hiccups after that. Link to comment https://qualityforum.zeiss.com/topic/7316-zeiss-calypso-2023/#findComment-30814 Share on other sites More sharing options...
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