[Ro...] Posted June 20, 2023 Share Posted June 20, 2023 We cannot get our yearly calibration scheduled, and we are now past our due date. We have been attempting to get this scheduled for the past 4 months! We received a quote and submitted our PO. Since then, every time that we contact them, they tell us that they will get us on the schedule, but we never hear back. We have to contact them again and continue to get the same response. We planned ahead trying to give four months knowing how quickly they book up, but we just can't get any kind of support from them. Management is ready to move away from Zeiss for the calibration and/or CMMs in general. Does anyone have any suggestions on how we can get Zeiss to respond? Link to comment Share on other sites More sharing options...
[Ma...] Posted June 20, 2023 Share Posted June 20, 2023 We are having 2y for Accura - cost saving Link to comment Share on other sites More sharing options...
[Ch...] Posted June 20, 2023 Share Posted June 20, 2023 I have 6 cmm's now and scheduling has been solid for the last year or two. A few tips: Make sure you are emailing someone from 'imtdispatch'. They seem to have more control of who is coming and when. Do not email Customer Care for scheduling. They can do it, but it seems like it takes them longer and they are less efficient. PO/SMA/paperwork>I contact Customer Care/Sales Scheduling> I contact ImtDispatch FYI, it is possible this is specific to just me and not applicable anyone else. Link to comment Share on other sites More sharing options...
[Cl...] Posted June 20, 2023 Share Posted June 20, 2023 Yep, it's a struggle to get them in time for us as well. Link to comment Share on other sites More sharing options...
[Je...] Posted June 20, 2023 Share Posted June 20, 2023 . I've seen quite a few postings on LinkedIn for Zeiss Hardware Tech jobs. I've heard nearly unanimous praise from the Zeiss techs about how great of a job it is. Hopefully they find a few promising candidates. . Link to comment Share on other sites More sharing options...
[ke...] Posted June 20, 2023 Share Posted June 20, 2023 Seems like techs are hard to come by. We shoot for 7 months now, four months is not enough now. Link to comment Share on other sites More sharing options...
[Cr...] Posted June 20, 2023 Share Posted June 20, 2023 We've been struggling to get our machines calibrated on time for a few years now. After a bunch of hassle it usually gets done about a month after it's due. Link to comment Share on other sites More sharing options...
[Ro...] Posted June 20, 2023 Author Share Posted June 20, 2023 Please sign in to view this quote. We email IMtDispatch every week. they tell us "Were going to make you a priority" then we don't hear from them until we contact them again. PO is already signed. Also, having 6 CMM's probably works in your favor. Being a business with 1 CMM and trying to get attention i think is the problem. Our owner has agreed to get another CMM, he wasn't crazy about the price of a new contura + all the extras but he's finally on board in getting us everything we need. But now he's worried because sales guys are very receptive, but service is actively avoiding us. Link to comment Share on other sites More sharing options...
[Be...] Posted June 20, 2023 Share Posted June 20, 2023 We reached out in December 2022 to schedule and best they could offer was May 2023 which was one month past our calibration due date. They reached out last month to say we are now delayed to August! Link to comment Share on other sites More sharing options...
[Ri...] Posted June 21, 2023 Share Posted June 21, 2023 MSI Viking - Total Metrology Solutions https://msiviking.com/ MSI Viking is a Zeiss Partner. Contact info: Tres Stanich Service Manager tstanich@msi-viking.com o: (843) 740-2950 c: (843) 666-5135 Link to comment Share on other sites More sharing options...
[Ja...] Posted June 22, 2023 Share Posted June 22, 2023 Yes! We have two CMMs, identical setups. It used to be that we'd get both calibrated at the same time yearly to save on the travel expense that Zeiss charges but then they apparently started charging the travel cost for per machine and not per service trip which makes little sense to us and adds a lot of expense that we now have to foot. So last year we switched to alternating years for our CMM calibrations so each machine would get calibrated every two years, we can make that work. Unfortunately our shop floor CMM was due for calibration this May, we were scheduled for a Zeiss tech to come in the end of that month but the day of calibration came and the tech was a no show, we reached out to Zeiss and they said there was an emergency and they would get us back on the schedule asap ... which will not be until the middle of July now. That means our heavily used production CMM will be a month and a half overdue on our calibration schedule by the time a tech arrives. When the techs are here they are great to work with and I have no complaints but with scheduling service and ordering parts it has been a mixed bag and very frustrating the past couple of years. Link to comment Share on other sites More sharing options...
[Ri...] Posted June 23, 2023 Share Posted June 23, 2023 Please sign in to view this quote. I had problems getting ours on their calendar until I was contacted by Becky via email and followed up with an early phone call the next day. Here's the contact info I have... Becky Boone Deployment Coordinator imtdispatch@zeiss.com Carl Zeiss IQS, LLC ZEISS Group 6250 Sycamore Lane North Maple Grove, MN 55369, USA Phone: + 1 763 744-2443 Hope this helps. Rick Link to comment Share on other sites More sharing options...
[Ro...] Posted June 23, 2023 Author Share Posted June 23, 2023 Please sign in to view this quote. Yeah Becky is our contact person. We contacted viking and they took our call. I thin kwe might be going that route this year. Link to comment Share on other sites More sharing options...
[Ro...] Posted July 7, 2023 Author Share Posted July 7, 2023 Well we got someone in today, but it was a "Trusted Partner" company. Link to comment Share on other sites More sharing options...
[Si...] Posted July 13, 2023 Share Posted July 13, 2023 Same, every year was February calibration. We always put in for it December. Never had any issue... This year we got 0 notifications after submitting the PO. Then a "we are backlogged" email was sent. They came in April.... 2 months passed the exp date. We couldn't run any of our Medical Jobs because of it. Link to comment Share on other sites More sharing options...
[Jo...] Posted July 20, 2023 Share Posted July 20, 2023 We just recently purchased a new CMM and had the old one moved to other end of building. They were short staffed so the tech showed up and facilitated the move and setup the new CMM. They were supposed to send another tech to come in and recal the old one since it had been moved(we actually delayed original calibration knowing it would need it after relocation). The date came and went and when we called to ask why/when they would be coming, they told us that one of their techs had passed away in an accident and then were even more behind schedule. Link to comment Share on other sites More sharing options...
[Da...] Posted July 21, 2023 Share Posted July 21, 2023 Please sign in to view this quote. Hopefully accident didn't happen when tech was running from one work location to another with the lack of rest in between. Link to comment Share on other sites More sharing options...
[Ke...] Posted July 21, 2023 Share Posted July 21, 2023 Not yet... Did anyone else see a 22% increase on SMA costs? Link to comment Share on other sites More sharing options...
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