[Da...] Posted June 21, 2023 Share Posted June 21, 2023 Good Morning. We have been having small glitchy problems with all 4 of our Micuras. Random lock-ups, occasionally losing the ability to rotate or pan cad views, PiWeb shutting down and probe stalls. A search found a possible resolution by adding memory. It's a relatively cheap solution so our IT guy bought us a DDR4 pro (crucial by Micron) . I know very little about this hardware. So long story short, the computers would not accept the memory. Now, IT guy has put it on the "back burner "and is not interested in pursuing it any further. Have any of you had similar problems upgrading your memory? Did we buy the wrong product? Any help will be greatly appreciated. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/ Share on other sites More sharing options...
[Cl...] Posted June 21, 2023 Share Posted June 21, 2023 We had a similar problem. Are you saving all your reports to the local (C:) Zeiss drive? If so, try clearing those. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32740 Share on other sites More sharing options...
[Ri...] Posted June 21, 2023 Share Posted June 21, 2023 Please sign in to view this quote. I ran into something similar once. The company had a decade of "Base Alignments". tens of thousands of alignments. Check your Base Alignment folder. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32742 Share on other sites More sharing options...
[Da...] Posted June 21, 2023 Author Share Posted June 21, 2023 I appreciate the responses , but I'm looking for the reason the computer did not accept the memory. 😃 Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32744 Share on other sites More sharing options...
[Ch...] Posted June 21, 2023 Share Posted June 21, 2023 could be a number of things, hardware, or even software. I believe they may also need to be the same clock speed if you are mixing or adding additional memory. Make sure your hardware and/or software allows as much as your are adding. Updated drivers as well ? Good luck. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32746 Share on other sites More sharing options...
[Bo...] Posted June 21, 2023 Share Posted June 21, 2023 ive tried adding some spare DDR3 to an older Z420 HP workstation, but it was slightly slower and the computer did not like it no matter which slot. ordered 4X some of the exact same to see it thatll work. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32748 Share on other sites More sharing options...
[Th...] Posted June 21, 2023 Share Posted June 21, 2023 Mixing and matching RAM sticks doesn't go well most times. Try removing whatever's already in there and just booting with what your IT guy got. If it still doesn't work you probably got a bad stick. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32750 Share on other sites More sharing options...
[Bo...] Posted June 21, 2023 Share Posted June 21, 2023 it worked with the same exact kind. It wouldnt boot with just one stick of the other stuff even though the manual said it should take it. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32752 Share on other sites More sharing options...
[Da...] Posted June 22, 2023 Author Share Posted June 22, 2023 Please sign in to view this quote. So if I delete an alignment, will it prompt a manual alignment based on the program next time we run it? Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32754 Share on other sites More sharing options...
[To...] Posted June 22, 2023 Share Posted June 22, 2023 Please sign in to view this quote. If you delete the base alignments, just open the program, open the base alignment window and close it, it will re-create the base alignment for the run window. You won't need to do a manual alignment, at least in the test that I did. I deleted my actuals. Closed Calypso. Deleted the base alignments. Started Calypso, re-generated BA using above technique. Ran program w/o manual alignment. Not sure if there is a buffer holding any BA data from the last program run, i.e. if I ran other programs, will it work when I run an older program. Update: I ran a different program and then repeated my test and the BA location was still retained. So, I'm guessing there is a file somewhere with the data... Didn't think that was possible. Good to know though. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32756 Share on other sites More sharing options...
[Er...] Posted June 30, 2023 Share Posted June 30, 2023 Yes, I've had issues 🤣 Mixing memory stick part numbers is a BAD idea. Can it be done? Yes. Is it recommended? No. Should it be done on a business computer? NO. I've built computers since the 1900's 🤣 If IT just bought one more stick for each computer, match the EXACT SAME part number to make pairs. Suggest to IT to RTFM. The manual for the motherboard will specify exactly which slots the sticks can go in. The manual will also say what to do on reboot. Some computers are set up to automatically recognize memory changes, others the bios will have to be changed. If someone with OCD like me set it up the automatic feature will be overriden by manual settings. On a side note... I've had more glitchy behavior from the ethernet having random millisecond drops. Link to comment https://qualityforum.zeiss.com/topic/7650-memory-issues/#findComment-32758 Share on other sites More sharing options...
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