[Wa...] Posted March 29, 2023 Share Posted March 29, 2023 Before when i took hits on a part it would call out "point" then if i hit another spot it would change to "plane" ect.. Now for some reason when i take a hit it makes a single point and it automatically puts "Space Point Distance" under the Characteristics section? Not sure what i did i cant get it to go back. We are running Version 4.4.04.01 Thank you for any help Cliff, Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/ Share on other sites More sharing options...
[Er...] Posted April 7, 2023 Share Posted April 7, 2023 Maybe under Save/Load Defaults? Version 4.6 can be downloaded for free from Zeiss Portal. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34016 Share on other sites More sharing options...
[To...] Posted April 8, 2023 Share Posted April 8, 2023 I think in the either the Resources menu or the Features menu, there is a setting for default point mode. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34018 Share on other sites More sharing options...
[Wa...] Posted May 8, 2023 Author Share Posted May 8, 2023 Thanks for all your help..I looked for anything in the Resources menu or the Features menu, I did see something called "Space Point Mode" But that didn't do anything.. Now when i take hits on my part it just makes Point 1, Point 2, Point 3 ect.. It used to change as i took more hits to 3D Line, then Plane. It doesn't do that anymore.. Cliff Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34020 Share on other sites More sharing options...
[To...] Posted May 8, 2023 Share Posted May 8, 2023 Please sign in to view this quote. What mode was it set to? I believe you want it to be Touch point. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34022 Share on other sites More sharing options...
[Wa...] Posted May 8, 2023 Author Share Posted May 8, 2023 Please sign in to view this quote. It is set to Touch Point. I cant figure out what has changed to make it do this.. I also noticed that any points that a take dont have any data? I hit two points on an ID and used those two for a Cart. distance and there isn't any data for the diameter.... I have Downloaded 4.6 Should i upgrade Calypso? We have an older CMM its a Vista.. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34024 Share on other sites More sharing options...
[Wa...] Posted May 12, 2023 Author Share Posted May 12, 2023 One other thing i have noticed is when i load a program that i have run before, if i try to add a manual hit it says "Space Point Distance" But if i start a new program and take a hit it just says Point 1 without any data recorded.... Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34026 Share on other sites More sharing options...
[Ke...] Posted May 16, 2023 Share Posted May 16, 2023 You purchased this machine used-when was it last serviced by Zeiss? Based on your description of the problem you may very well have a failing probe head, or other hardware problem, which may cause difficulties as the VISTA reached its end of support in October of 2022. With regards to upgrading from 4.4 to 4.6, is the license you have for 4.4, or is it for a version between 4.6 and 5.6? Licenses up to 5.6 are able to be utilized for older versions of software(5.4,5.2,5.0,etc). The licensing methodology was changed with 5.8, so licenses for Calypso 5.8 or newer are not able to be utilized for Calypso versions older than 5.8. If you do not have a license for a version between 4.6 and 5.6 already installed and active, you will not be able to utilize any version newer than 4.4 (and if you do have a license for a version between 4.6 and 5.6 it will only be able to be used for that version or older. A 5.4 license will not work for 5.6, etc). You will also not be able to obtain or activate a license for these older versions of software, as the licensing system for these older versions was decommissioned a number of years ago. From the description of your problem, a software upgrade most likely will not resolve your problem as it appears to be a hardware issue, and unfortunately your software is also so old that it is well past its end of support as well, meaning Zeiss will likely be unable to assist you with any software related problems, whether they arise from the upgrade attempt or are related to your current problem. For further information on end of sales and end of support: https://www.zeiss.com/metrology/service ... redownload Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34028 Share on other sites More sharing options...
[Wa...] Posted May 17, 2023 Author Share Posted May 17, 2023 Please sign in to view this quote. Thank you for your help! The CMM was last serviced by Zeiss in 2022 And the Lic is for Ver. 4.4 only from what i see. If i load a program that i have made before it will run fine. So i think the Head is working right. But when i try to take hits now it just comes up [point 1, Point2] ect.. without recording any data. But if i open the first "point 1" and then keep takeng points it will record data for the remaining hits... Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34030 Share on other sites More sharing options...
[Ke...] Posted May 17, 2023 Share Posted May 17, 2023 Glad that it was recently serviced, and I agree that based on what you're describing it does seem to not be a hardware issue. Unfortunately my experience with 4.4 is very limited, and I cannot install it to take a look, so I do not have any good suggestions of fixes. Best of luck, I hope it gets sorted out. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34032 Share on other sites More sharing options...
[Ro...] Posted May 17, 2023 Share Posted May 17, 2023 Something to try... Go into Extras/Settings/Measurement/Features Is Feature Recognition checked for all your different geometry? Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34034 Share on other sites More sharing options...
[Wa...] Posted May 17, 2023 Author Share Posted May 17, 2023 Please sign in to view this quote. Thank you all for your help with this! Yes i did look at "Feature Recognition" and all of them are turned on.. Ill keep digging and try to find out what happend.. Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34036 Share on other sites More sharing options...
[Da...] Posted May 27, 2023 Share Posted May 27, 2023 Please sign in to view this quote. Select Feature RecognitionNew Bitmap Image.png Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34038 Share on other sites More sharing options...
[Wa...] Posted May 31, 2023 Author Share Posted May 31, 2023 Please sign in to view this quote. THANK YOU!!!!!!!! This was my problem, Not sure how it got switched! Thank you all for your help on this!!!!! Link to comment https://qualityforum.zeiss.com/topic/7848-single-points-issue/#findComment-34040 Share on other sites More sharing options...
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