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Hello Silvio If you want to get access to smart service, i would recommend filling out the form online and then you will get access to smart services. https://www.zeiss.com/metrology/us/services/monitor-analysis/smart-services.html Here is link to form, form is all the way in the bottom of page, in type of request select access to existing connection if you have smart service already installed, or select new CMM connection if you need to install smart service also

You can try out creating new blank program. Then copy into this new program files "inspection" and "inspset" and you should be able to open it. You can also copy model files.

Side question Dogan, unfortunately the sorting isn't handling time well. I don't think it's understanding AM vs PM. So, something ran at 1:00pm today is showing up before something ran at 11:30am. I formatted the value to be exactly like the K4 Time/Date attribute. Is there something else I need to do?

Thank you very much Dogan. Super easy and works well. It took a minute to find the advanced sorting option, so image below to anyone else struggling like me. I studied the properties tab for way too long. Also, for anyone else attempting something similar, step 1 isn't necessary, only if you want to visually see the time on the axis. I prefer seeing the serial number on the X axis, and just being sorted by the manufacturing time.

Had a customer send me a program I couldn't open. Their version is 7.8 and ours 7.6. In the past, I could just delete the version file from the folder or change version in notepad and save and no issues (usually) opening an new version in old. But not this time. Both are Win11 boxes. I looked through the program folder for default type files and nothing stood out. Is opening new in old not a thing anymore? Thanks!

where may i find SMA? I'm not familiar with it.

Not sure if SMA is needed for that, but if you set up smart services (even the free one), it will show you some stats.

If you have an SMA, I believe this is something that can be seen by the Hardware team, I would recommend contacting your Aftermarket Sales Rep to inquire about support for getting this data in service of a potential machine purchase

2 CMMs currently. we need the information so we can purchase 3rd CMM. im thinking one time for the year to date.

How many CMM's do you have, and do you need this data frequently, or just this one time?

Offhand this looks like a controller harddrive failing to me, you'll likely need service to replace it if a restart doesn't resolve it, and even then it may still be good to get it looked at in case it is in process of failing completely

It returns a result of a 30° angle, so it is not correct

I have data in column I.. Try check if you have the column header name defined in the ReportINI file as well.

So is it sufficient? There are a few more config strings with similar information, so it may be possible to query them as well if needed.

My Quality manager asked me if there was a way to see total runtime/uptime for the CMM? I know you can track via each program but I need total for all.

Hi all, I have used this many times in the past. Now I get this message when I click to create. -"No installations available for you. Please contact your service representative." I am trying to link my machine to the smart services, but it says I need to contact the so they can link it. I already got approval from Zeiss. Is this Service Request bugged?

It's approaching from your clearance plane. You have two solutions that would work for it: Since it is an angled hole you can use clearance distance. You probably want to turn on the graphics to see what it will do here: Then you can set a clearance distance that it will go to before entering the feature: Your other alternative would be position points: Just make sure you have one before and after your circle paths.

OK thanks, as soon as I have the part I will check it

Als Workaround könnte es helfen, im Dialog zum Ausschneiden einen Wert kurz zu verändern und wieder zurück und OK zu klicken. Notfalls beim Polygonisieren die Selektion manuell einstellen, statt vorher die Daten auszuschneiden. Ist das mit der aktuellen 2026 SP2 Patch 3 und neuester Scanport App (2.1.0) passiert?

check this angle, so you see if 60° could be right.

Thank you Norbert. executeCode("Zeiss.Calypso.OMConfiguration current at: #probeHeadType") Returns: #RDS baseSystem().machine.machineControl.configuration.carrier Returns: #RDS baseSystem().machine.machineControl.configuration.probehead Returns: XXT

@Martin Jánský Unfortunately, I don't have the curves pack

@Jochen Heller In other words, the other angle?

Have you tried a complete system restart? R Shut down Calypso software Shut down the CMM (Power off) Restart your PC Restart the CMM Run Calypso and see if the error returns.

Hi all, Does anyone know if Zeiss offers a course that teaches how to operate and program a CMM that has an articulating RDS head? I don't mind if it's lumped into another training course, I just want to take a class that focuses at least one day on this topic. Thanks in advance! -Joe Barajas