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@Marcel Hartmann Based on my posts on the problem, do you feel the device activator would fix my issues?

@Richard Shomaker THAKS

I re-booted everything. Now, I am getting a new error (below) when gets to home position after restarting. No CAA data issue if I home the cmm before starting Calypso. Now, it won't even store the MasterProbe. Me thinks something is wrong with VAST-Gold sensor.

@Tom Oakes As far as i know you need to run the device activator also when there has been a change of the sensor itself, because it also has a unique ID!

@Marcel Hartmann Would it be necessary if the VAST-Gold sensor was replaced in December? There are no new adapter plates.

The Device Activator is also for the active sensors like VAST Gold or VAST XT Gold, it gets updated every ~6 weeks on the portal and has new plate ID's included for the new created Adapter Plates. When you buy new adapter plates there should always be a red sticker attached to the plate packaging which says to run the device activator. Best Regards Marcel

In the guide, I don't see any mention of VAST-Gold or VAST-XT-Gold. From what I see, this is only for VAST-XXT. Is that right?

This error only happens when the stylus system is going into the probe rack to drop it off. If I manually put the stylus system in the probe rack, it picks it up fine.

Hi, is it possible to create a ticket via internet (webpage)? Or to give an email to send the details? Thanks!

ood morning everyone, I am currently working on a spherical part featuring several inclined holes, and I am looking for the best way to measure their position error. My base alignment is set as follows: Origin: Centered on the central hole. Rotation (Y-axis): Oriented using one of the outer holes. Z-axis: Levelled to the external plane of the sphere. For both the central and the orientation holes, I measure them as cylinders and then calculate the intersection point between the cylinder axis and the sphere surface to define the alignment features. All subsequent holes are also measured as cylinders. As mentioned above, their true position is evaluated at the intersection point between each hole's axis and the sphere surface. I only measured the holes located along the Y-axis line, and then I created radial patterns for the rest. The problem I am encountering is that as I move further away from the hole used for the Y-axis orientation, the position error increases exponentially (as shown in the attached graph). I have already tried using the intersection with the plane instead of the sphere surface, but the results remain unchanged. Does anyone have suggestions on how to achieve more accurate and reliable values? Is there a better way to handle the alignment or the projection of these inclined axes?"

Thank you very much for reporting the login issue. Our development team is currently investigating this problem internally. If you suspect an issue with the latest windows update it might be an option to roll this back. In the meantime, if the login via ZEISS Quality Suite (ZQS) is not working for you, please use the ZEISS Portal as an alternative, especially for downloading software. To help us analyze and resolve the issue more quickly, we kindly ask you to provide support data from ZEISS Quality Suite via your local ZEISS support organization. They will forward the data to us for further investigation. Thank you for your patience and support while we work on a solution.

Hi I have the same issue, but it's also Software Store, Training and Tech Guide that fail to Log in. The Zeiss Portal was very slow and some times unreachable yesterday. VG. Sven

If you run Device Activator is the problem still there? -> https://portal.zeiss.com/download-center/softwares/imt/software/9775

It seems that even when switched off, the ID chip system is never fully inactive. When I set up our new Conturas in 2023, they rejected many of our existing (old) third-party plates, no mattter what I did. I have the ID chip set to off too, but it happened anyway. The only thing that helped was to isolate the two contact pads on the PCB by sticking two GOM reference marks on them. 🤣

Hallo Nach dem Update der Quality Suite auf Version 7.1.2847.0.1 erhalte ich beim Login eine Fehlermeldung und kann mich nicht anmelden. Im Forum sowie im Browser funktioniert die Anmeldung jedoch Danke Stefan

Just a shot in the hole: did you tighten the three screws with 2NM? I had a loading-problem with my XTR-head with a stylussystem, because I tighten them much to hard.

I got the same issue here. Failed to log in.

This is going to sound weird, but does the adapter plate sound correct when clicking in? I bought a bunch of adapter plates from a 3rd party once and had to return them all because they didn't sound right and had loading issues.

Attempting to setup a new ATOS Q station and I'm unable to due to not being able to download Zeiss Inspect Optical 3D as it fails with the login error. Is there a work around or hot fix for this?

If you have a fixture that has surfaces that are datum simulators, why would you need a tooling ball reference? Wouldn't you just measure the fixture surfaces that are datum simulators, put your part in the fixture, and use those for your datums in the program? Sorry if I'm not understanding. I've heard this scenario before and I'm just not getting it. It must be a car coordinate thing or something.

Here’s the official error message

I assume this is an automotive check fixture.

@Jeff Frodermann I am looking at having to have a CMM fixture that locates the part on the physical datums and then has tooling balls that I can pick up on and off-set a best-fit base alignment based off of the XYZ coordinates of the balls back to the datum structure. I am being told that it is done for parts that have to be physically constrained on the datum where probing of the physical features is not possible. Then the tooling balls are picked up and then the Best-Fit Base Alignment is created from the exact XYZ coordinates that come from the fixture manufacturer and then the part can be measured from that point on.

Ryan, This is a known bug. As Richard suggested, install the latest service pack. This will go away,

Tom, I would suggest an exorcism on this system. lol... If you delete the model.sab file in the measurement plan directory, that model should not come back!! ..