Cad screen goes black

[[Ro...]]

I'm having trouble with my cad view going black, and the only workaround ive found is to close calypso and restart it.
Seems like i've had this problem before, but i cant remember what the fix was.
Calypso 2021
7.2.0002 (02.07.2021)
16 Gig ram
Windows 10

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[[Cl...]]

No help, but it happened to me last week. Although we were having network connection problems
on that machine. So I don't know if that was the cause, just thought I'd mention it. Something to look at maybe?

[[Ro...]]

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Good to know because i am programming on a network.
Maybe ill see if programming on my C drive will run better.

[[Ch...]]

Since upgrading to 7.2, I've had this happen to me a couple times. Its the worst kind of problem because it is random and low frequency. I can't find a root cause because I'm not able to replicate it. Minor problem but annoying.

[[Ro...]]

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Not random or low frequency here, its always and constant.

[[Ro...]]

Can any of you read an Error reporrt?


SYSTEM STATE
CALYPSO
Inspection: xxxxxx_REV_1
Creation software version: 7.2.0002
Date and time: #(1 November 2021 13:28:10)
Actual characteristic:
Actual feature:
Creation DME: ACCURA_2
Hostname: Quality-Laptop
Mancnc active: false
Navi mode: nil
Run mode: manuel
OS Windows 10 Enterprise win32 V6.2 nt i386 ucs2
CMM-OS
Actual configuration: E
Actual stylus: -Z
fwObject: Zeiss.CMMOS.OMControlBehaviourSimulation
ID chain CS:
IFCpresent: false
ncDisplayStatus:
SDO version: 6.6.5.4
Sensor: VAST_XTR
TCO pending: 0
PiWeb Reporting
PiWeb reporting version: 7.8.6.0
PDF Merger: Not installed

OBJECT
Zeiss.Calypso.Acis
classPool->Root.Smalltalk.Zeiss.Calypso.Acis superclass->Object format->16384 environment->Root.Smalltalk.Zeiss.Calypso name->Acis methodDict->MethodDictionary () subclasses->nil useCenterForManipulation->nil trace->nil counter->nil organization-> Startup->nil instanceVariables->nil stream->nil

METHODSTACK
Unhandled exception: Message not understood: #copyFrom:to:
UndefinedObject(Object)>>doesNotUnderstand:
Zeiss.Calypso.Acis class>>parsePosition:
Zeiss.Calypso.Acis class>>viewParams
Zeiss.Calypso.OMGeoAcis>>saveCompleteView:
Zeiss.Calypso.OMUITestplanEditor(Zeiss.Calypso.OMUIEditor)>>saveInspectionWithoutRevisionCompare
Zeiss.Calypso.OMUITestplanEditor(Zeiss.Calypso.OMUIEditor)>>menuSelectionSave
Zeiss.Calypso.OMUITestplanEditor>>menuSelectionSave
Zeiss.Calypso.OMUITestplanEditor(Zeiss.Calypso.OMUIEditor)>>performMenuSelection:
Zeiss.Calypso.OMWorkshop>>menuSelectionSave
[] in Zeiss.Calypso.OMWorkshop>>performMenuSelection:
BlockClosure>>ensure:
Cursor>>showWhile:
Zeiss.Calypso.OMWorkshop>>performMenuSelection:
optimized [] in Zeiss.Calypso.OMUIInterface>>menuSelectionBlock:icon:
optimized [] in ActionButtonSpec>>typeConvert:
PluggableAdaptor>>setValue:
PluggableAdaptor(ValueModel)>>value:
CZToolbarButtonController>>trigger
TriggerButtonTracker(BasicButtonTracker)>>finishSelectionFor:
TriggerButtonTracker>>finishSelectionFor:
TriggerButtonTracker(SelectionTracker)>>redButtonReleasedEvent:
RedButtonReleasedEvent>>dispatchTo:
TriggerButtonTracker(SelectionTracker)>>handleEvent:
EventDispatcher>>dispatch:to:
EventDispatcher>>dispatchEvent:
RedButtonReleasedEvent(Event)>>dispatch
RedButtonReleasedEvent(Event)>>dispatchForWindowManager:
optimized [] in WindowManager>>safelyDispatchForWindowManager:
BlockClosure>>on:do:
WindowManager>>safelyDispatchForWindowManager:
WindowManager>>processNextEvent
optimized [] in [] in WindowManager>>newProcess
BlockClosure>>on:do:
optimized [] in WindowManager>>newProcess
BlockClosure>>on:do:
optimized [] in Process class>>forBlock:priority:


#endOfMessage#

[[Ro...]]

So today im working on much smaller parts, and I've had very few problems.
I guess it could be larger cad models or maybe individual cad models causing problems.
I need to put a call into Zeiss tech for some other issues, maybe i can tack this on to that call.

[[Ri...]]

I've mainly had this happen when point data is very high.
I read, some years back, maybe v6.x, that any scans over 20k points could cause errors in math and cause the ACIS kernel to hang up.
A black screen leads me to believe its the ACIS Kernel.

[[To...]]

I saw a video on youtube that said "crtl-shift-windows key b" will reset graphics card. Might be worth a shot

[[Ro...]]

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Whoa...... That definitely did something, it made my screens jump, but it did not fix the black screen.

[[Ch...]]

NVIDIA graphics card?

Is it set to Motiondesk compatible?

Heavy CAD/Rendering load ? Multiple programs/CADs Open ?

[[Da...]]

I had a similar issue with a different system. The issue there was that Windows is trying to use the onboard (Intel) chipset for the video, rather then the NVidia video card. Might be worth a check of your resolution settings to see if you have something similar going on.