[Jo...] Posted July 26, 2018 Share Posted July 26, 2018 I'm fairly new to the world of Zeiss. We use two identical Zeiss machines, and copies of the same programs on each machine. the last few days I've been having an issue with system errors popping up and freezing calypso. Once the error occurs i have to end the task through the task manager and restart calypso. The status window shows me no information on what happened during the run. Attached are screen grabs of the two Error messages that have popped up. Has anyone else ever experienced issues with these? it only happens on one of our machines and not the other even though the programs are exact copies of each other.2ND NEAT CALYPSO ERROR.PNGNEAT ACTIS ERROR.PNG Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/ Share on other sites More sharing options...
[Ri...] Posted July 26, 2018 Share Posted July 26, 2018 I'm sorry, could you make these screen captures a little bigger. I can't read the text of the error message Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74290 Share on other sites More sharing options...
[De...] Posted July 26, 2018 Share Posted July 26, 2018 I would also be interested in learning what these errors indicate. Do you get this on both machines, or is it confined to one machine? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74292 Share on other sites More sharing options...
[De...] Posted July 26, 2018 Share Posted July 26, 2018 Please sign in to view this quote. I was able to get around this by right clicking on the image and clicking on the "Open image in new window". This actually let me read it. Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74294 Share on other sites More sharing options...
[Ri...] Posted July 26, 2018 Share Posted July 26, 2018 Thanks for the tip Matthew, I was able to read the messages . The first is a generic problem statement by Calypso that it can't figure out something. The second message was more informing. "A Primitive has failed" indicates a problem with either the CAD model or a problem with the graphics card. What is the make, model, and vintage of the computer running on the problem station? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74296 Share on other sites More sharing options...
[Ro...] Posted July 27, 2018 Share Posted July 27, 2018 Come on Josh, your MS Paint game....... Its like Creed opening for Septic Flesh Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74298 Share on other sites More sharing options...
[Jo...] Posted July 27, 2018 Author Share Posted July 27, 2018 Thanks everyone for the input and sorry about the scaling issue with the image. I should've made it a bit bigger but in my defense it looked a lot bigger on my secondary monitor when i posted it hah. The issue was definitely with the graphics settings. Apparently one of the windows updates changed all of the default settings for the graphics card and that caused ACIS27 to keep shutting down which froze everything out. Roberto, who in their right mind wouldn't be brimming with joy to see Creed open up for every band out there? They really revolutionized modern music as we see it today am i right? (wink wink nudge nudge) Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74300 Share on other sites More sharing options...
[Me...] Posted July 27, 2018 Share Posted July 27, 2018 Cmon, you mean to tell me With arms wide open isn't the perfect segue into Sangreal? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74302 Share on other sites More sharing options...
[Jo...] Posted July 27, 2018 Author Share Posted July 27, 2018 It definitely is... only trouble is it only works if you're already 6 feet from the edge. Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74304 Share on other sites More sharing options...
[Me...] Posted July 27, 2018 Share Posted July 27, 2018 Haha ok you got me. 😃 Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74306 Share on other sites More sharing options...
[Er...] Posted August 2, 2018 Share Posted August 2, 2018 Do you know what setting on the video card had to be changed? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74308 Share on other sites More sharing options...
[Jo...] Posted August 3, 2018 Author Share Posted August 3, 2018 Well, i'm having a bit more of an issue than just the graphics card settings. Windows has decided that it randomly dislikes ACIS and forces it to close out while calypso is running. But as far as the settings go for the graphics card, you'd have to open your NVIDIA control panel, select "manage 3d settings", under the global presets (the top most drop-down window) select "Autodesk motion builder-compatible", then select "Set PhysX Configuration", from there you just select whatever processor your model of graphics card utilizes like quadro k2200 or quadro m4000 etc. But if you are experiencing similar issues you might want to also check the task manager, under the processes tab, and see if ACIS is being allowed to run as well. If ACIS isnt running then calypso will freeze out and you'll have to just force quit and open it back up. Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74310 Share on other sites More sharing options...
[Ri...] Posted August 3, 2018 Share Posted August 3, 2018 I'm running a Quadro M2000M with windows 7 on a Lenova Thinkpad and I'm having zero issues. How long is Calypso running before the ACIS window freezes up? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74312 Share on other sites More sharing options...
[Jo...] Posted August 6, 2018 Author Share Posted August 6, 2018 The main issue i was having had to do with our IT. we use a VPN and a separate umbrella web filtering software and when the vpn automatically disconnects and reconnects to the umbrella it would force ACIS to close. Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74314 Share on other sites More sharing options...
[Me...] Posted August 6, 2018 Share Posted August 6, 2018 We had a similar issue. I think it was with anti-virus software after an update. I t thought acis was malware and would quarantine it, or something like that. IT no longer scans the Calypso folder. Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74316 Share on other sites More sharing options...
[Ja...] Posted October 27, 2020 Share Posted October 27, 2020 Please sign in to view this quote. What graphics settings were changed? Link to comment https://qualityforum.zeiss.com/topic/14242-system-error/#findComment-74318 Share on other sites More sharing options...
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