[MA...] Posted October 4, 2022 Share Posted October 4, 2022 I have encountered a problem with related GOM. I have been working correctly without any problems until a few days ago when suddenly the software crashed and showed an error message (attached). Now the software starts correctly but when I try to open any type of file ('new file', .ginspect, .gsnap) it crashes immediately showing the same error message. I have tried reinstalling the software but with no positive results.... What can I do? Thanks in advance Link to comment Share on other sites More sharing options...
[Iv...] Posted October 4, 2022 Share Posted October 4, 2022 Hello Mattia, which sw version do you currently use? Can you attach the mentioned support data? Greetings, Ivan Link to comment Share on other sites More sharing options...
[MA...] Posted October 4, 2022 Author Share Posted October 4, 2022 Gom 2022 version No, I can't. Because when I'm trying to generate that support file, the software crushes again... When the 'system information' window arrives at the end, the crush occur and that file can't be saved. Link to comment Share on other sites More sharing options...
[Pr...] Posted October 5, 2022 Share Posted October 5, 2022 I have the same problem with GOM Inspect. I had it on 2021 vesion and after update to 2022. Link to comment Share on other sites More sharing options...
[Iv...] Posted October 6, 2022 Share Posted October 6, 2022 Please collect the support data from the Zeiss Suite. Open the Suite. Open the slider Maintenance. Click on Collect Support Data. Please send the data to support@gom.com Link to comment Share on other sites More sharing options...
[Ro...] Posted October 13, 2022 Share Posted October 13, 2022 I have had the same when I've been working from home. This is a Windows 11 install, and it has just updated to version 22H2. If I roll back, everything works OK again. When installed, it crashes without even touching the mouse, if I load a existing project, it freezes. As with the above user, when I tried to make a GOMsic it too crashes and doesn't save anything. Link to comment Share on other sites More sharing options...
[Iv...] Posted October 17, 2022 Share Posted October 17, 2022 Thanks Rob for your Input. The GOM software is not certified for Win 11. Please only use Windows 10. Link to comment Share on other sites More sharing options...
[Ro...] Posted October 18, 2022 Share Posted October 18, 2022 I'm aware it is not certified, but I have little choice when remote working - every version of Windows 11 up to this version has worked without issue. To clarify that, this is when only using the GOM Suite for offline inspection and not connecting any hardware. Link to comment Share on other sites More sharing options...
[Ic...] Posted October 20, 2022 Share Posted October 20, 2022 Hi, I encounter the same problem as Mattia trying to use one of my project., I'm using GOM Suite 2021 WIn10.I've sent the gomsic report to support@gom. The issue was also on other versions in the past. Thank you! Link to comment Share on other sites More sharing options...
[Di...] Posted November 1, 2022 Share Posted November 1, 2022 We recently found a workaround for this incompatibility and will fix this with GOM Software 2022 Service Pack 1. Will be released in a few days. Link to comment Share on other sites More sharing options...
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