[Ma...] Posted July 30, 2020 Share Posted July 30, 2020 Today, when I try to start Calypso, I keep getting this error message and none of the measurement plans will open. What do I do?Error Message.docx Also, when I try to open a measurement plan, I get an error "Empty" shown below. Error Message.docxError Message.docx Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/ Share on other sites More sharing options...
[Cl...] Posted July 30, 2020 Share Posted July 30, 2020 Sounds like Calypso isn't communicating with the controller? I would start by shutting everything down. Calypso, CMM, PC. I think that's a good place to start. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79954 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 Please sign in to view this quote. I tried that, but I'm getting the same error. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79956 Share on other sites More sharing options...
[Cl...] Posted July 30, 2020 Share Posted July 30, 2020 Sorry Max, that's all I got. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79958 Share on other sites More sharing options...
[Ow...] Posted July 30, 2020 Share Posted July 30, 2020 Try unplugging and re-plugging the cable between the controller and computer and also make sure the joystick box is connected securely. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79960 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 I have a possible lead on the cause of the error. Right before the error happened, I created a new stylus system in Calypso. I'm not sure how this would cause Calypso to crash, though. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79962 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 I got a different error message "Message not understood ConfName" just now when I tried to start calypso again. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79964 Share on other sites More sharing options...
[Ri...] Posted July 30, 2020 Share Posted July 30, 2020 Check your Services, and make sure it looks like this. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79966 Share on other sites More sharing options...
[DC...] Posted July 30, 2020 Share Posted July 30, 2020 I used to get some weird error if somebody would power the machine down with the Z axis clear up on the stop., You had to pull it down GENTLY by hand before starting. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79968 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 Please sign in to view this quote. My screen looks the same as what you have circled, except the numbers in the second column are different than what you have (shown in the link). What does that mean? Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79970 Share on other sites More sharing options...
[Ri...] Posted July 30, 2020 Share Posted July 30, 2020 Those are the Process IDs - do not worry about that. You might have a corrupted machine tab. Can you create a new machine tab, and see if the machine connects? Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79972 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 Please sign in to view this quote. I did that and then plugged everything back in and started Calypso. And I got this error message "No connection made with CMM". Then after I ended Calypso in the task manager and restarted Calypso, I got this other error message "Interface Open Connect Error" . Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79974 Share on other sites More sharing options...
[Ma...] Posted July 30, 2020 Author Share Posted July 30, 2020 Please sign in to view this quote. I actually don't know what a machine tab is. How do I make a new one? Are you referring to the plug on the blue cord? Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79976 Share on other sites More sharing options...
[Ri...] Posted July 30, 2020 Share Posted July 30, 2020 No, sir. A machine tab is the connection of the software (Calypso) to the controller of the CMM. In Calypso go to Extras - Settings - CMM. You are going to make a copy of this, so it's important to setup it up exactly like you have it now. The CMM Type, measuring volume, Probe head, if it has a Rotary Table. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79978 Share on other sites More sharing options...
[No...] Posted July 31, 2020 Share Posted July 31, 2020 Another thing to check: If your machine connects to the controller via a network switch, check if that device is still working (should have some lights on it, some probably flashing to show data activity). If the switch dies, you can't connect to the controller anymore. A switch looks like this (probably not that big): [img]https://upload.wikimedia.org/wikipedia/ ... -Front.jpg[/img] Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79980 Share on other sites More sharing options...
[Me...] Posted July 31, 2020 Share Posted July 31, 2020 Another thing is to ping the controller i.p. open a command page. windows icon lower left, search box type "cmd" no quotes hit enter type ping 192.4.1.200 You should get a response back. whether or not then type "exit" no quotes. This should at least tell you if the computer sees the controller Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79982 Share on other sites More sharing options...
[Me...] Posted July 31, 2020 Share Posted July 31, 2020 But as with all things it will probably be something none of us thought of.... 🙁 Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79984 Share on other sites More sharing options...
[Ma...] Posted July 31, 2020 Author Share Posted July 31, 2020 Please sign in to view this quote. That worked. Thank you. But now the system isn't recognizing the master probe when I connect it to the arm. 🙄 Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79986 Share on other sites More sharing options...
[Ri...] Posted July 31, 2020 Share Posted July 31, 2020 The first time you build a new machine tab it will create a MasterProbe for you. Caution, you need to correct your reference sphere to match what is actually on your machine. You should have a book that has information on your machine. On one of the first pages is the calibration of your reference sphere, you need to correct the radius, and sigma value to match what the calibration says. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79988 Share on other sites More sharing options...
[Ma...] Posted August 5, 2020 Author Share Posted August 5, 2020 Please sign in to view this quote. Thanks. A zeiss employee walked me through this as well. It's fixed now. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79990 Share on other sites More sharing options...
[Ma...] Posted August 5, 2020 Author Share Posted August 5, 2020 Please sign in to view this quote. It turns out- I didn't need to correct a radius or sigma value- I just needed to eject the master probe, enter simulation, reattach the master probe, and then exit simulation. Link to comment https://qualityforum.zeiss.com/topic/14982-error-message-when-starting-calypso/#findComment-79992 Share on other sites More sharing options...
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