[Cl...] Posted February 24, 2020 Share Posted February 24, 2020 Tried running (installing) Calypso 2019, it just sits there. The problem is, I already uninstalled 2018, so my machine is down, not good! Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/ Share on other sites More sharing options...
[To...] Posted February 24, 2020 Share Posted February 24, 2020 Try looking behind windows for an open window waiting for you click ok or something. Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89518 Share on other sites More sharing options...
[Cl...] Posted February 24, 2020 Author Share Posted February 24, 2020 I had to re-boot my PC. After that, it worked. Now my entitlement ID won't work? Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89520 Share on other sites More sharing options...
[Er...] Posted February 24, 2020 Share Posted February 24, 2020 Did you get your updated entitlement ID's through the License Manager and put them in the Zeiss license activiation utility? Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89522 Share on other sites More sharing options...
[Cl...] Posted February 25, 2020 Author Share Posted February 25, 2020 Were would the new entitlement ID be located? Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89524 Share on other sites More sharing options...
[Gr...] Posted February 26, 2020 Share Posted February 26, 2020 Entitlement keys are downloaded from the Zeiss Portal through the license manager. Greg K. Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89526 Share on other sites More sharing options...
[Gr...] Posted February 26, 2020 Share Posted February 26, 2020 Entitlement keys are downloaded from the Zeiss Portal through the license manager. Attach is a PDF document with procedures to do this. Greg K. Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89528 Share on other sites More sharing options...
[Cl...] Posted February 26, 2020 Author Share Posted February 26, 2020 I tried that, here's what's displayed. "Currently no license data available for your devices". Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89530 Share on other sites More sharing options...
[De...] Posted February 26, 2020 Share Posted February 26, 2020 I would advise you to write to software.license@zeiss.com with your question. The online setup has never worked for me but they have always responded via email promptly whenever I have had an issue. Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89532 Share on other sites More sharing options...
[Gr...] Posted February 26, 2020 Share Posted February 26, 2020 Do you have a service contract with Zeiss. Found out the hard way without one you cannot get those entitlements without one. Greg K Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89534 Share on other sites More sharing options...
[Ro...] Posted March 30, 2020 Share Posted March 30, 2020 If you have a valid SMA, than check at who signed off on it in your company. Here it turned out to be my Quality Engineer. We had to get him registered into the Portal, then log onto his name and everything we needed was right there. Did the update license thing, and the system emailed him the new entitlement IDs. Link to comment https://qualityforum.zeiss.com/topic/16150-calypso2019/#findComment-89536 Share on other sites More sharing options...
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