Quality Suite Internet Connection Problems

[[Ma...]]

Quality Suite says I'm offline even though my laptop is connected to the internet. Additionally, whenever I try to open Correlate, it crashes immediately.

[[Na...]]

Hello Martha,

there are currently problems with some of our services - please try it again after some time. 

This should not crash the software though. Could you please contact your local support with a gomsic? (Help -> system analysis -> support data if the software should start eventually or in the suite under Support -> Support Data)?

Nanno

[[Na...]]

The issue should be resolved now.

[[Ma...]]

I uninstalled Quality Suite then reinstalled it but the problem is the same - it still says I am offline even though I am not, and I can't reinstall Correlate as Quality Suite doesn't think I have internet connection. Attached is the support report from yesterday when I had this same problem plus Correlate was crashing immeadiately upon opening.

zeiss_quality_suite_report_2025-03-10_16-26-55.zip

[[Ky...]]

Hi Martha,

This issue is a known problem, and the team in Germany is still investigating it. A suggested workaround is to completely log off and restart your system, as this has helped some customers. You can find more information in the release notes for the ZQS suite on the ZEISS portal. ZEISS Portal .

 

[[Ra...]]

Hi,

same issue here, I'll attach the suite report as well.
Logging off and restart does not help.

zeiss_quality_suite_report_2025-03-12_13-04-58.zip

[[Na...]]

Hello,

apparently the the problem was still not solved (at least not for everyone). 

Could you please retry now? To be sure after a restart? Would be great if you could confirm, that it's working for you again 🙂

Nanno

 

[[Je...]]

This issue is reported as resolved from our team in Germany.  Please attempt to login once again.