[Ma...] Posted March 10 Share Posted March 10 Quality Suite says I'm offline even though my laptop is connected to the internet. Additionally, whenever I try to open Correlate, it crashes immediately. Link to comment Share on other sites More sharing options...
[Na...] Posted March 10 Share Posted March 10 Hello Martha, there are currently problems with some of our services - please try it again after some time. This should not crash the software though. Could you please contact your local support with a gomsic? (Help -> system analysis -> support data if the software should start eventually or in the suite under Support -> Support Data)? Nanno Link to comment Share on other sites More sharing options...
[Na...] Posted March 11 Share Posted March 11 The issue should be resolved now. Link to comment Share on other sites More sharing options...
[Ma...] Posted March 11 Author Share Posted March 11 I uninstalled Quality Suite then reinstalled it but the problem is the same - it still says I am offline even though I am not, and I can't reinstall Correlate as Quality Suite doesn't think I have internet connection. Attached is the support report from yesterday when I had this same problem plus Correlate was crashing immeadiately upon opening. zeiss_quality_suite_report_2025-03-10_16-26-55.zip Link to comment Share on other sites More sharing options...
[Ky...] Posted March 11 Share Posted March 11 Hi Martha, This issue is a known problem, and the team in Germany is still investigating it. A suggested workaround is to completely log off and restart your system, as this has helped some customers. You can find more information in the release notes for the ZQS suite on the ZEISS portal. ZEISS Portal . Link to comment Share on other sites More sharing options...
[Ra...] Posted March 12 Share Posted March 12 Hi, same issue here, I'll attach the suite report as well. Logging off and restart does not help. zeiss_quality_suite_report_2025-03-12_13-04-58.zip Link to comment Share on other sites More sharing options...
[Na...] Posted March 12 Share Posted March 12 Hello, apparently the the problem was still not solved (at least not for everyone). Could you please retry now? To be sure after a restart? Would be great if you could confirm, that it's working for you again 🙂 Nanno Link to comment Share on other sites More sharing options...
[Je...] Posted March 12 Share Posted March 12 This issue is reported as resolved from our team in Germany. Please attempt to login once again. Link to comment Share on other sites More sharing options...
[DW...] Posted March 25 Share Posted March 25 Please sign in to view this quote. I still have this problem as well. Doesn't really affect the software, just the tech guide? Link to comment Share on other sites More sharing options...
[DW...] Posted March 27 Share Posted March 27 A computer restart and I am back in! Link to comment Share on other sites More sharing options...
[Ma...] Posted April 1 Share Posted April 1 Still having the same problem and can't access Training and Tech Guide, but NO issues with the software so far. Link to comment Share on other sites More sharing options...
[Na...] Posted April 1 Share Posted April 1 Please sign in to view this quote. Does it work in the browser? https://techguide.zeiss.com/ for example? Link to comment Share on other sites More sharing options...
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