What can cause the "Zeiss KMG - Server" to disconnect/connect multiple times?

[[Ri...]]

Last evening, we had an issue on one CMM, Micura running Calypso v2017, where it kept losing the connection to the "Zeiss KMG - Server".

What can cause this?

Any assistance is appreciated.

 

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Edited April 23

[[Ma...]]

If restart of pc and machine won't help, then check lan cable pc<-> machine - problem could be there ( or used/damaged conector on pc side - try switching cable into another RJ-45 conector )

[[Th...]]

Dunno, but this happens every few weeks to all 6 of our machines, and I think to my planner seat as well. It messes up Smart Services reporting, but that seems to be it. I just log out and back into the shop Windows user accounts and it's fixed, so it's probably related to one of the support packages like CMM Agent. IT has group policy configured to prevent users from starting and stopping services on demand, so I can't actually test which specific thing causes the issue.

[[Ab...]]

This error usually comes when some other software install in your computer try to connect to same port as calypso (172 20 56 208). sometimes your company IT does internal scanning or check and they might be using the same ports.

you can ask  your IT they can let you know if there is another software trying to connect to this Port

[[na...]]

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Isn't it the Zeiss CMM Agent that opens communication?