[An...] Posted June 10, 2025 Share Posted June 10, 2025 This morning both our ACCURA and CONTURA have started having issues seemingly out of nowhere. Both machines were kicking the drives off randomly, now they are stopping mid program with "interface" issues. Calypso can be buggy but my usual tricks are not working and I have never had both machines freak out at the same time before. Any suggestions? Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/ Share on other sites More sharing options...
[Ke...] Posted June 10, 2025 Share Posted June 10, 2025 Seems like air pressure fluctuations could be the source of the problem. Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133493 Share on other sites More sharing options...
[Ch...] Posted June 10, 2025 Share Posted June 10, 2025 Regarding the Interface Error that typically points towards a communication between CALYPSO and CMM type of issue. The fact that both CMMs started doing this at the same time seems a little coincident, could there have been some sort of network/security update pushed out by IT last night? 2 Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133505 Share on other sites More sharing options...
[To...] Posted June 10, 2025 Share Posted June 10, 2025 My first thought was also, "what did IT do?" 2 Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133511 Share on other sites More sharing options...
[Dr...] Posted June 10, 2025 Share Posted June 10, 2025 Not sure what tricks you've already tried, but Please sign in to view this username. wrote up a really thorough article in the Knowledge Base about troubleshooting connection issues: https://portal.zeiss.com/knowledge-base?id=454224. I'm also leaning toward an IT-related change; surely this isn't a coincidence. Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133515 Share on other sites More sharing options...
[Ky...] Posted June 10, 2025 Share Posted June 10, 2025 Yeah, 10053 I think is usually an indication of something IT related. It is devilishly hard to nail down, though, at least without some sort of log network interactions. I would take a look at our exception list and start there: https://portal.zeiss.com/knowledge-base?id=563509 Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133525 Share on other sites More sharing options...
[Wo...] Posted June 11, 2025 Share Posted June 11, 2025 I vote network or AV causing problems. I actually got rid of Avast and stay with Microsoft Defender because it was causing issues almost every update. Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133569 Share on other sites More sharing options...
[Ma...] Posted June 11, 2025 Share Posted June 11, 2025 AVs are overrated :-) I stay on Defender at home and i must say - i do much more dangerous things than at work. 1 Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133573 Share on other sites More sharing options...
[An...] Posted June 16, 2025 Author Share Posted June 16, 2025 This ended up pretty simple, still took a few days. Someone had changed the sleep settings for the computers, in the past the monitors would turn off but the computer would function normally. They changed it so the computer went to sleep which cuts power to the network and graphics cards causing a loss of connection. Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133825 Share on other sites More sharing options...
[Ma...] Posted June 16, 2025 Share Posted June 16, 2025 I will setup a new pc so i went around this settings - disable usb and network adapter to go sleep. I am wondering - is there any guide to setup a new pc? Gladly i've persuaded highers up to keep old pc for my personal CAD work and a new one for measuring only. Link to comment https://qualityforum.zeiss.com/topic/23643-both-cmms-have-had-issues-with-calypso-at-the-same-time/#findComment-133829 Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in