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Problem after dongle license updating


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Hello, we're trying to use the gom software 2025 after updating the license using the activation ID, but every time we get the error: Invalid license.

Is there something we did wrong? We had to use a different PC to load the ID. 

The dongle is normally detected using the Q Suite

 

Thanks in advance

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Steps to Transfer a License Using a Dongle

  1. Return to the Original PC:

    • Go to the PC where the license was originally activated.
  2. Access License Overview:

    • Open the software and navigate to the License Overview section.
  3. Locate the 2025 License:

    • Find the license for the year 2025 in the list of licenses.
  4. View License Details:

    • Click on the Details button associated with the 2025 license.
  5. Generate ZLIC File:

    • In the details view, look for an option to create or share the license file. This will generate a ZLIC file.
  6. Transfer the ZLIC File:

    • Move the generated ZLIC file to the PC where you want to share the dongle.
  7. Plug in the Dongle:

    • Connect the dongle to the new PC.
  8. Import the ZLIC File:

    • Open the software on the new PC and navigate back to the License Overview.
    • Look for an Import tab at the top of the screen.
    • Use this tab to import the ZLIC file you transferred.
  9. Complete the Process:

    • After importing, the new PC should now have access to the license associated with the dongle.

      Respectfully,
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