Surfcom error: F0340000

[[Jo...]]

Our Surfcom 2000SD2 continue giving out the same error message code: F0340000, indicating that the emergency stop is pushed. We rest the button and turn it back on, but the same error message still appears. We did some troubleshooting, by turning off power to the main unit, checked the fuse and even disconnecting and reconnecting the cables from the PC. We still get the same error message. We even left the cables disconnected from the PC and the same message still appears.

We assume that this may be a software issue. Seems like the error code does not reset and allow the program to fully open.

If anyone has any idea or know how to reset this error code, please let us know.

Thanks.