[Mi...] Posted October 9 Share Posted October 9 Hello! After the PC malfunction was fixed (the SSD disk lost its partitions), the Calypso program stopped running on the computer. At startup, she writes that she cannot find the basic license. Using the license manager program, we received the file "activation_request.xml " and they tried to upload it to the website https://portal .zeiss.com/software-license/activation in the hope that we will receive the activation file "response.xml "but the website only says that this product is activated! I tried it in the same place on the page https://portal .zeiss.com/my-messages/mixjpr5 I have asked for technical support, but they have not responded to me so far, starting from June 5, 2025. I started writing to the German representative office of Zeiss by e-mail, then to the Swiss, Brazilian and some others, but everywhere they either do not respond or write that they cannot help in any way. Then I came across links to this forum in the search engine. I have read messages with similar problems as I have with the license for Calypso. The answer is the same everywhere - call Zeiss, but I don't speak a foreign language enough to communicate on the phone - it's easier for me to text through an online translator! Is there a way to get a file using this forum? "response.xml "? Best regards, Mikhail Link to comment Share on other sites More sharing options...
[Br...] Posted October 9 Share Posted October 9 Hello Mikhail, Is your system a dongle based or PC bonded license? Link to comment Share on other sites More sharing options...
[Je...] Posted October 9 Share Posted October 9 You have a PC-Bonded license based on your message that the activated version was deleted when you swapped your hard-drive (this is why I prefer dongle 🙂 ). You will need to reach out to your ZEISS support team and request they manually return your license so you can reactivate it. They will ask some questions to validate the request. Link to comment Share on other sites More sharing options...
[Mi...] Posted October 10 Author Share Posted October 10 Please sign in to view this quote. Hello Bruce! And how is it defined? Link to comment Share on other sites More sharing options...
[Mi...] Posted October 10 Author Share Posted October 10 (edited) Please sign in to view this quote. Hello Jeffrey! I wrote above that I have already exhausted all methods of contacting, except for calling Zeiss, but I do not speak a foreign language well enough to communicate on the phone. Here on the forum I came across posts where the same problems were addressed and unsubscribed - send your Calypso data to the personal account for help! So I also decided to do the same, in case they help solve the problem. No, the hard drive was not changed, only the image of the working system made earlier from it was deployed using the Acronis program, but for some reason, after the restoration, Calypso lost its license! Edited October 10 Link to comment Share on other sites More sharing options...
[Mi...] Posted October 13 Author Share Posted October 13 The most incomprehensible thing in this whole story is why, when restoring the system from a backup, the license for Calypso disappeared somewhere!? Link to comment Share on other sites More sharing options...
[No...] Posted October 13 Share Posted October 13 (edited) The distinction between dongle and PC bonded license is easy: If there's no USB license plug attached to the computer (when in doubt, also check inside the PC case!) it's PC bonded. The license utility or the license tab in Calypso should also have this information. Under which circumstances a PC bonded license becomes invalid depends on which system parameters it is tied to. Often such license codes are calculated from distinctive IDs of basic system components (like mainboard, harddrive etc.). But different manufacturers have different philospophies, so without knowing the parameters Zeiss' license system uses, nothing can be ruled out. But I agree, making it partition dependent would be rather stupid. Are you sure each and every file in the backup was intact and undamaged? Edited October 13 Link to comment Share on other sites More sharing options...
[Mi...] Posted October 13 Author Share Posted October 13 Please sign in to view this quote. No, there are no USB keys either outside or inside the case. Acronis did not swear at any errors when restoring the disk image! All the hardware is native, only the image of two weeks ago was re-deployed and that's it. Then they tried to deploy older versions a month ago, and still Calypso says at launch that give me the key. We even deployed the very first disk image, which was left over from the installation supervisor, and the same result! We contacted him via messenger, he writes that he no longer works at Zeiss, but when he trained the operators during the KIM startup, they repeatedly deployed his very first image to disk and everything was fine! Why now, with the same actions, Calypso does not find a license, he does not know! Link to comment Share on other sites More sharing options...
[Mi...] Posted October 13 Author Share Posted October 13 (edited) By the way, I remembered what the chief installer said, that the license is linked to the MAC address, and there are two on the PC, maybe Calypso polls the wrong MAC address of the wrong network card at startup! How can I find out which of the two network cards Calypso is polling and how can I train it to poll the "right" network card? Edited October 13 Link to comment Share on other sites More sharing options...
[Mi...] Posted October 14 Author Share Posted October 14 Is there a way to get the "response.xml" using this forum to complete the activation? Link to comment Share on other sites More sharing options...
[Je...] Posted October 15 Share Posted October 15 What is the SN of your CMM? Lets see what we can do from the US side for you. Link to comment Share on other sites More sharing options...
[Mi...] Posted October 16 Author Share Posted October 16 (edited) Please sign in to view this quote. Edited October 16 Link to comment Share on other sites More sharing options...
[Mi...] Posted October 20 Author Share Posted October 20 Please sign in to view this quote. Hello, Jeffrey! Just in case, I'll duplicate the text, and the photo turned out to be kind of fuzzy! CMM sn: 145221060073 Link to comment Share on other sites More sharing options...
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