[Al...] Posted October 22, 2025 Share Posted October 22, 2025 Our CMM RDS has been replaced and now I need to qualify the fitting position! I do not know how to do that! Help!! Any info is appreciated! Link to comment Share on other sites More sharing options...
[Ri...] Posted October 22, 2025 Share Posted October 22, 2025 I believe you will first need to perform a Reference Sphere Position. Then you will just click on Fitting Position, and it will run automatically. 2 Link to comment Share on other sites More sharing options...
[Al...] Posted October 22, 2025 Author Share Posted October 22, 2025 (edited) I don't see the option for fitting position though 😕 Edited October 22, 2025 Link to comment Share on other sites More sharing options...
[Ri...] Posted October 22, 2025 Share Posted October 22, 2025 Please sign in to view this username. Go to Extras - Settings - License or Extras - Settings - Miscellaneous - Licenses, and see if you have the RCCAAOM available and it is turned on. 1 Link to comment Share on other sites More sharing options...
[Ky...] Posted October 24, 2025 Share Posted October 24, 2025 Can you try connecting in simulation? If you see the option in simulation, then it thinks there is something wrong with what it is reading from the controller. You said you just replaced the RDS? Have you run the device activator (https://portal.zeiss.com/download-center/softwares/imt/software/9775). The other thought, and I hesitate to even mention it, is that we might have the wrong type of RDS.... Link to comment Share on other sites More sharing options...
[Al...] Posted October 27, 2025 Author Share Posted October 27, 2025 Link to comment Share on other sites More sharing options...
[Al...] Posted October 27, 2025 Author Share Posted October 27, 2025 It is activated and yes I ran the device activator Link to comment Share on other sites More sharing options...
[Ri...] Posted October 27, 2025 Share Posted October 27, 2025 You're going to have to call Zeiss on that one. You can try what Kyle suggested, but it's best to call them, especially since you just had a head swap. 1 Link to comment Share on other sites More sharing options...
[Al...] Posted October 28, 2025 Author Share Posted October 28, 2025 Finally found the issue the hardware support tech was able to help me with this matter! TY for your responses Link to comment Share on other sites More sharing options...
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