[Ni...] Posted February 9 Share Posted February 9 When launching any of the programs installed on the machine—programs we have been using since the machine was put into operation—the loading time is extremely long. It takes almost two minutes before the software becomes responsive and any action can be performed. The programs are stored locally on the computer, and the system is not under load during startup; CPU usage does not exceed 10% while the programs are opening. Has anyone encountered a similar issue? Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/ Share on other sites More sharing options...
[Jo...] Posted February 9 Share Posted February 9 Are these big programs? Complex models? I see similar issues, but these are typically with bigger programs with over 100 features/characteristics. CAD model complexity can also impact load time i have noticed. Do you see the loading delay when opening simple programs? 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145851 Share on other sites More sharing options...
[Ni...] Posted February 9 Author Share Posted February 9 This behavior occurs across all programs — from the simplest programs with only two or three basic features and no CAD model involved, to highly complex programs that load full CAD models. In all cases, the loading time is approximately two minutes. programs with only two or three basic features and no CAD model involved, to highly complex programs that load full CAD models. In all cases, the loading time is approximately two minutes. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145859 Share on other sites More sharing options...
[Ja...] Posted February 9 Share Posted February 9 (edited) May be worth looking to see what you C:Drive storage capacity is at. I believe Zeiss recommends 10GB of free space and if it starts to get really full sometimes weird errors or lag could occur. We usually get a pop up warning if the drive is close to full and every few years our IT has to go in and fix a Window's indexing issue that frees up about 150GB. I attached an instructional we got from Zeiss with some more info if you find that your drive is full. CALYPSO - PC Disk Space Full.DOCX Edited February 9 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145863 Share on other sites More sharing options...
[Sv...] Posted February 10 Share Posted February 10 I've noticed that if saving measurement points is enabled and the parts program has been run frequently, this also delays the loading process. I also sometimes move the .zmp files into an archive. 2 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145869 Share on other sites More sharing options...
[Ni...] Posted February 10 Author Share Posted February 10 Please sign in to view this quote. I’ve checked, and we still have around 500 GB of free space. I’ve opened a ticket with Zeiss, so I’ll update you as soon as I hear back from them. 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145871 Share on other sites More sharing options...
[Ni...] Posted February 10 Author Share Posted February 10 Please sign in to view this quote. That feature is already disabled on our side. When we open the folder where all the .zpm files should be located, there is only one file present. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145885 Share on other sites More sharing options...
[Ed...] Posted February 11 Share Posted February 11 (edited) Check how big are your programs (MB, GB)? Check that these files are just some kB What version of Calypso? Edited February 11 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145957 Share on other sites More sharing options...
[Ni...] Posted February 11 Author Share Posted February 11 Please sign in to view this quote. I’ve just updated to the latest version, 8.0.08, and now the loading time has improved from about two minutes to roughly one minute. The size of the program is shown in the attached image. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145967 Share on other sites More sharing options...
[Ed...] Posted February 11 Share Posted February 11 I had this type of problem with one of old versions. Try to delete files"model.fct" and "model.sab" Just cut them into another folder, you may be able to put them back if it doesn`t help. These files should not be so big! 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145971 Share on other sites More sharing options...
[Ni...] Posted February 11 Author Share Posted February 11 Please sign in to view this quote. Thanks for the suggestion. I tried it, but unfortunately nothing has changed. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-145981 Share on other sites More sharing options...
[Ni...] Posted February 11 Author Share Posted February 11 Hello everyone, We have identified that as soon as the IT network cable is disconnected, everything works normally. We still don’t know the exact root cause, but I hope our IT colleagues will be able to resolve the issue soon. In any case, the problem is not related to the machine or the software. Thank you all for your help and recommendations. Kind regards, Nikola 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146003 Share on other sites More sharing options...
[Ha...] Posted February 12 Share Posted February 12 Hallo, ich habe festgestellt, sobald ich der Standard-Symbolleiste auch nur ein Icon hinzufüge und anschließend speichere, verlängert sich die Ladezeit der Prüfpläne um ein vielfaches. Auch das Wechseln zwischen Prüfplänen (im Reiter Fenster) dauert dann sehr lange. Calypso-Version 7.8.1206 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146049 Share on other sites More sharing options...
[Ni...] Posted February 12 Author Share Posted February 12 Please sign in to view this quote. We are currently on version 8.0.08, and since we disconnected the IT cable everything has been functioning normally — in fact, possibly even slightly faster than when we were on version 8.0.04. Once I find out the exact reason why the IT cable is causing issues, I will let you know. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146057 Share on other sites More sharing options...
[Pa...] Posted February 12 Share Posted February 12 Network stored programs, measured points, etc can all affect load times. Given your recent finding, I'd suggest figuring out how to keep everything local. It comes with its own pains, but we have recently isolated both machines entirely from the network. That said, we just updated to 7.8.20 from 7.4. Programs that have been running for 20 years now take twice as much time to load. Machine takes several seconds to move after I hit run. Takes 15+ seconds to open Stylus System Management. Nothing being stored on the network so... Upgrade RAM? Total guess. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146063 Share on other sites More sharing options...
[Ni...] Posted February 12 Author Share Posted February 12 Please sign in to view this quote. You can check how much RAM is being utilized when launching programs and switching between them. If large CAD models are involved, it is expected that loading times will be longer. If the RAM is heavily utilized, adding additional memory would very likely resolve the issue. In our case, the issue was not related to system load, since none of the computer’s components exceeded 10% utilization. This allowed us to conclude that the problem was not caused by the hardware. 1 Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146081 Share on other sites More sharing options...
[Ri...] Posted February 19 Share Posted February 19 I have seen a relationship with ZMP files saved within the program folder and those saved outside the program folder. Another possibility are your base alignments. How many base alignments does your system have? When a program loads it searches for a base alignment, if you have thousands of them, it may be time to purge them. Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146425 Share on other sites More sharing options...
[Ow...] Posted February 20 Share Posted February 20 I don't work with our Research and Development CMM enough to reach out and try to fix it but, every since I loaded Calypso 2024, programs take at least 30 seconds to a full minute to load. Which is weird because 2024 is when they converted to a full 64‑bit version and I thought that would speed it up instead of slow it down. Prior to 2024, I could load a 180 character program with a large cad model in less than 10 seconds. I did download the latest 2024 version a few months ago, but to no avail, it didn't speed it up. It's February 2026 and I still have not had the time to download and install the 2025 version. Okay, I'm getting off my soapbox, it's Friday! Link to comment https://qualityforum.zeiss.com/topic/25801-program-loading-problem/#findComment-146463 Share on other sites More sharing options...
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