2026 software version not loading

[[ph...]]

i have installed 2026 but i cant open the software as it says no license?. my suite points to 2025 on the server and works fine. do i need to do anything to be able to use 2026 ? 

[[Cl...]]

Have you updated your license in the License Manager on the Zeiss Portal?  I would check the portal and see if the license for that machine is on the correct verison.

[[ph...]]

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it says i need to verify with a serial number and entitlement id . the recent license update on our server was to 2025 version. i simply then point to that server and in my application list it is available to use. we only use the software and no hardware so i dont have a serial number.

[[Na...]]

Hi Phil,

as

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 wrote, you probably just have to update the license to 2026. Information about your current license like the entitlement ID can be found in the Suite. 

ZEISS Quality Tech Guide

[[Mi...]]

Here is a video tutorial on how to update to a 2026 license through the portal. 

https://portal.zeiss.com/iqr-academy/video/2No-uamZaJuV99yngepcDh

Also a PDF on the license manager. 
https://dcc-assets.zeiss.com/iqs/[Customer]_Licensemanager_2.0_Instructions_EN_v1.1.pdf

[[ph...]]

showing as active but i cant access through the suite. when i input the license key in the suite , it tells me floating licenses not allowed. 

 

[[ph...]]

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[[St...]]

Hi Phil, the license needs to be activated in the Zeiss License Management Tool on the server and can not be activated on the suite on the client. Is the license is activated on the server but you can still not start the software you should probably contact your local SSC/Service partner