[ka...] Posted June 1 Share Posted June 1 Dear all, I am writing to report a recurring software crash I am experiencing while trying to use GOM Inspect 2022. For your reference, I am using a physical license dongle. I have attached the diagnostic files and supporting data to this email to help troubleshoot the issue. https://drive.google.com/file/d/1bue3gMHlwFgPFOovfFG4cgm11_ANnEuI/view?usp=sharing Could you please review the attached data and advise on a solution? Thank you for your assistance. Best regards, Eric Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/ Share on other sites More sharing options...
[Ma...] Posted June 1 Share Posted June 1 (edited) Was it working before? I see this is a notebook with integrated graphic chip from intel CPU Also first datum of eventlog start from 18.5. and your first TomMGomPro.dll crash was 20.5.2026 Edited June 1 Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-151390 Share on other sites More sharing options...
[Na...] Posted June 1 Share Posted June 1 Hello, please see the information on this page: Software Information Hub Nanno Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-151392 Share on other sites More sharing options...
[Mi...] Posted June 4 Share Posted June 4 Please note that while the issue was first observed following the installation of Windows 11 updates KB5077181 and KB5074105, all subsequent Windows updates released since then (early 2026) have exhibited the same behavior. Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-151488 Share on other sites More sharing options...
[Da...] Posted August 6 Share Posted August 6 Is there any workaround this? I can't uninstall this two Windows updates anymore. This situation is not very user friendly, as we have many customers with older versions and it's very difficult to support them if we can't open their projects here locally... Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-153958 Share on other sites More sharing options...
[St...] Posted August 6 Share Posted August 6 Hi Daniel, unfortunately there is no workaround for it. Windows changed how API are handled in this patch. So the only way is to either use a older windows 11 build or switch to the software version 2023 Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-153962 Share on other sites More sharing options...
[Mi...] Posted August 7 Share Posted August 7 As Steven said there is unfortunately no work around. The earliest software that will work *currently* with an updated Windows 11 Machine is 2023 Service Pack 5 Patch 1. https://portal.zeiss.com/download-center/softwares/imt/software/620351[PG]/620378[P]/ Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-154086 Share on other sites More sharing options...
[Ra...] Posted September 2 Share Posted September 2 Please see this article as well if you plan to upgrade to v2026 https://carl-zeiss-industrial-metrology-llc.helpjuice.com/zeiss_inspect/-inspect-codemeter-license-update-workaround-inspect-2023-and-older-→-2026-upgrade-path-/version/1?kb_language=en_US Link to comment https://qualityforum.zeiss.com/topic/26748-technical-support-request-gom-inspect-2022-software-crash/#findComment-155206 Share on other sites More sharing options...
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