Technical Support Request: GOM Inspect 2022 Software Crash

[[ka...]]

Dear all,

I am writing to report a recurring software crash I am experiencing while trying to use GOM Inspect 2022.

For your reference, I am using a physical license dongle. I have attached the diagnostic files and supporting data to this email to help troubleshoot the issue. https://drive.google.com/file/d/1bue3gMHlwFgPFOovfFG4cgm11_ANnEuI/view?usp=sharing

Could you please review the attached data and advise on a solution?

Thank you for your assistance.

Best regards,

Eric

[[Ma...]]

Was it working before? I see this is a notebook with integrated graphic chip from intel CPU

Also first datum of eventlog start from 18.5. and your first TomMGomPro.dll crash was 20.5.2026

Edited June 1

[[Na...]]

Hello,

please see the information on this page: Software Information Hub

 

Nanno

[[Mi...]]

Please note that while the issue was first observed following the installation of Windows 11 updates KB5077181 and KB5074105, all subsequent Windows updates released since then (early 2026) have exhibited the same behavior.

[[Da...]]

Is there any workaround this? I can't uninstall this two Windows updates anymore.

This situation is not very user friendly, as we have many customers with older versions and it's very difficult to support them if we can't open their projects here locally...

[[St...]]

Hi Daniel,

 

unfortunately there is no workaround for it. Windows changed how API are handled in this patch. So the only way is to either use a older windows 11 build or switch to the software version 2023