Ziess Inspect Crashes when I go to the set up tab to Configure Lens

[[Ch...]]

I have been able to get the sensor I am using recognized by the software and the software will connect to it. I can not initialize the sensor however because when I try to it wants me to update the configuration in the setup. This makes sense since the lens setup and calibration need to be done. The problem is when I try to go the setup tab it crashes every time. I am unsure of what the cause is because I have confirmed that I have the up to date software and drivers installed. I also have a graphics card that the system has said fit the requirements. The sensor status is checking green and I have run through the web interface as well and the sensor again shows no problem. This all leads me to believe that this is a software issue rather then a hardware issue but I am unsure how to fix it.

 

Thank you,

Sam 

[[Mi...]]

Does the software crash as soon as you open the device manager or is after you try to create or edit something within the menu?
With any software crash it is always recommended you pull a GOMSIC after the crash and contact your local support. 
If you need assistance with pulling a GOMSIC, The link below walks you through how to pull a GOMSIC. 
https://portal.zeiss.com/knowledge-base?id=3047314