Sensor Connection Failed

[[Ri...]]

Anyone else having issues connecting to their T-SCAN Hawk 2 since the latest round of Win11 updates? I've tried about everything I can think of, and the best I can get is the Measuring Device Setup sees the sensor, but I get an error when you try to connect. 

Kind of frustrating because it was working flawlessly before the updates that got pushed on 7/16. 

[[Ri...]]

Well I was finally able to get it to connect.... I had to completely reset the PC, and disable all Windows Updates temporarily. 

[[DW...]]

Please sign in to view this quote.

Please sign in to view this username.

 I had a connection issue with our CT sensor (Metrotom 6) awhile back (same error as you), after I had installed/uninstalled some third party software. What happened was during the install/uninstall of the third party software (for an industrial webcam), the services/registry keys required for communicating with the CT were stopped/broken. I had to go into the Program Files>Zeiss>INSPECT>*versionYear* and manually fire the services, like TomCtServer.exe, then go in the "xray_services" folder and fire the other needed executables. Once fired, the services were back running and they wrote whatever to the Windows registry that was needed and I was back in the game. I have never found the documentation for this procedure anywhere (I even had elevated Zeiss support in Germany stumped). Might be worth checking out.

Edited July 20

[[Ra...]]

Hello,

Recent Windows 11 updates have been known to cause issues with certain versions of the software and how the PC is able to communicate with the hardware as well. I am glad you were able to get this resolved on your own.