Zeiss Inspect Error

[[Ad...]]

Getting this error when launching software, can someone advise?

[[Mi...]]

Adam, 
           This is a generic crash error, from this alone the cause can not be determined. 

However It maybe due to using an updated Windows 11 machine with an older version of the INSPECT software. Please see the link below for details on that issue and what can be done to resolve the issue. 

https://www.zeiss.com/metrology/en/software/software-information-hub.html

If that doesn't resolve your issue you will need to pull a GOMSIC and enter a support ticket. 
https://portal.zeiss.com/knowledge-base?id=3047314

 

[[J....]]

Funktioniert das auch mit Inspect Pro 2021 ?

[[Mi...]]

I am not 100% sure what you are referring to when you say "Does this also work with Inspect Pro 2021?"

However 2021 is affected by the updated Windows 11 issue outlined below. 
https://www.zeiss.com/metrology/en/software/software-information-hub.html

You can also pull a GOMSIC through 2021. 

[[GD...]]

Hi Adam

Did you get this issue resolved?  I am having the same issue, getting the same message when I try and open a project in Optical Inspect 3D. This 1st occurred around the same time as your original post.  Login to The Zeiss Quality suite also fails so can't run any updates to see if that cures the issue.

 

I had my IT dept look into it while on leave as I thought it may be something to do with our IT security, but have come back to the same issue

[[Mi...]]

If you are having issues updating through the ZQS, you can always download the updates from the ZEISS Portal, under the download center. 

https://portal.zeiss.com/download-center/softwares/imt