[Ro...] Posted August 27 Share Posted August 27 I am hoping someone can give me a hand. My boss is up my butt trying to get this figured out and I have no idea where to start. We have been having a problem lately with retrieving probes from the rack on our Contura G2. It will try and get the probe, but it is almost like it is getting stuck and when it tries to move back out from the rack, the probe gets stuck and rotates the head of the machine. If it manages to move out from the rack, the entire head is loose and almost falls off the machine onto the table. See pictures of what happened just this morning. We re-aligned the probe rack, picked up all the holder locations and all, but cannot get this to work. PLEASE HELP. Thank you. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/ Share on other sites More sharing options...
[Ro...] Posted August 27 Author Share Posted August 27 I have also just put in a ticket to Zeiss, but hoping I can get some help on how to remedy this. Thank you all for looking and helping. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154826 Share on other sites More sharing options...
[Ri...] Posted August 27 Share Posted August 27 (edited) This makes me think that after pickup, the magnets are not raising the stylus up high enough to pass the locking tang. This locking tang will catch and cause the stylus to stay in the pocket that could result in what is occurring with your system. I would suggest re-establishing the Master Probe length. If the Master Probe length is not correct, it will cause exactly what is happening when retrieving a stylus. Edited August 27 Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154832 Share on other sites More sharing options...
[Cr...] Posted August 27 Share Posted August 27 ZEISS Portal This shows defining probe length being taken from the adapter plate. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154840 Share on other sites More sharing options...
[Ri...] Posted August 27 Share Posted August 27 Please sign in to view this quote. Rich - this is incorrect. The length is taken from the left hand dimension that you have marked NO. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154842 Share on other sites More sharing options...
[Ri...] Posted August 27 Share Posted August 27 (edited) Please sign in to view this username. It looks like you need to replace this https://shop.metrology.zeiss.com/rds-sensor-mount-for-18-pin-vast-xxt-zid620670-9550-000 as the black button that acts as a manual release is either damaged or broken. With it damaged, it will cause it to be removed from the head much easier than it should be. Edited August 27 Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154844 Share on other sites More sharing options...
[Ab...] Posted August 27 Share Posted August 27 https://portal.zeiss.com/knowledge-base?id=1572078 Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154846 Share on other sites More sharing options...
[Ro...] Posted August 27 Author Share Posted August 27 Please sign in to view this quote. We have done all that plus and it still does not want to work. Thank you. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154848 Share on other sites More sharing options...
[Ro...] Posted August 27 Author Share Posted August 27 Please sign in to view this quote. The button is there when looking at the head in person and closer, but it is definitely not sticking out far. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154850 Share on other sites More sharing options...
[Ri...] Posted August 27 Share Posted August 27 Please sign in to view this quote. I didnt even notice I did that. Oops 1 Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-154854 Share on other sites More sharing options...
[Ma...] Posted September 17 Share Posted September 17 Hi Robert I noticed - but could be wrong - that your XXT head lock looks like it is pressed in. If correctly noticed your XXT head will fall off when turning for a new position as only magnets hold it in place. Find some small pliers and pull the lock outwards to lock the head. Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-155743 Share on other sites More sharing options...
[Br...] Posted September 17 Share Posted September 17 Hello, Here are some troubleshooting articles that might help: https://portal.zeiss.com/knowledge-base?id=1105843 https://portal.zeiss.com/knowledge-base?id=1047524 https://portal.zeiss.com/knowledge-base?id=882615 Link to comment https://qualityforum.zeiss.com/topic/27294-probe-retrieval-problem/#findComment-155765 Share on other sites More sharing options...
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