ScanPort Full Calibration Error

[[Ro...]]

Has anyone encountered this error when trying to do a full calibration with the ScanPort? I get this same error when it's on position 12. On the right side it says that it needs to decrease distance, but this is ScanPort automatic calibration, I don't have the option to move the sensor closer. Any guidance is appreciated.

[[Ri...]]

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 Is this a GOM Scan 1 or an ATOS Q?

I ran into issues with the last GOM Scan 1 that I was using where the arm ran out of room to move closer. There was nothing I could do, so I ended up calibrating with the tripod. 
 

I believe there is a different mounting bracket for the GOM Scan 1 to the ATOSQ, so make sure you’re using the correct one. 

[[Jo...]]

You could move the plate ...

Which sensor and MV are we talking about?

[[Im...]]

Hi Roy

, try moving the first starting position of the calibration plate up by about 1 cm so that there’s still space to move at position 12, then it should work. A similar problem occurred for us when calibrating the GOM Scan 1, of course make sure to check if you have the correct adapter installed (different one for the Atos Q and a different one for the GOM Scan 1).