error: A primitive has failed

[[is...]]

One on our cmm is constantly throwing this error after the program is finished and creating PDF file. These programs were running without issue since, until a couple of days ago.

And I am getting it also now in my laptop using offline planner. Calypso V.6.8

Anybody know what is causing this?

[[Lu...]]

Hello,

Looking through some older forum posts, it appears the issue may be related to your graphics card. This post may point you in the right direction.

 

[[Lu...]]

In addition, check out this ZEISS Portal Knowledge Base article - https://portal.zeiss.com/knowledge-base?id=1596796.

The error messaging is different, but I think the troubleshooting steps will be helpful.

[[is...]]

When running the program  Report will be generated pops-up then after a while around 5 minutes or so (not normal) then the error pops-up.

Background notes: Our IT is working on all company computers regarding access, security, uninstalling old unsecured applications, etc. to be compliant under TISAX certification.

Anything that Calypso is using in the background might be moved, deleted or reconfigured might be the culprit, but, I am wondering what that would be.

[[is...]]

UPDATE:

Background:  IT department modified the network printer path/location without us knowing, this caused the error to occur after the program finished running and about to create PDF files and send to print automatically.

In the Calypso Environment - the printer was still set-up to the old network printer which was selected initially before.

The Fix: changed it to calypso default printer, which is the newly set-up network printer or you can select the printer manually in define printer.

[[Lu...]]

Isagani,

Thank you for the update. Glad to hear that you were able to pinpoint and resolve the issue!